Dalia Martinez
Riverdale,GA
Summary
Accomplished leader with extensive experience in district operations and financial management. Skilled in customer service, training, and coaching, consistently achieving operational efficiency and fostering team performance to exceed business objectives.
Overview
14
14
years of professional experience
Work History
District Manager
Neighbors Choice Financial
Atlanta, GA
06.2019 - Current
- Led district operations to enhance customer satisfaction and retention.
- Developed strategic sales initiatives to drive revenue growth across multiple locations.
- Mentored and trained managers to improve team performance and operational efficiency.
- Analyzed market trends to identify opportunities for business expansion and improvement.
Cashier Manager
American Deli
Riverdale, GA
02.2012 - 05.2019
- Supervised daily operations, ensuring efficient cash handling and customer service procedures.
- Trained and mentored staff on best practices for point-of-sale systems and customer interactions.
- Developed strategies to improve checkout efficiency, enhancing overall customer satisfaction.
- Implemented inventory management processes to reduce waste and optimize stock levels.
Education
High School Diploma -
Instituto Profesional Y Nocturno William H. Kilpatrick
Republic Of Panama 12.1995
Skills
- Leadership skills
- Recruiting and hiring
- Strategic planning
- Customer service
- Training and coaching
- Goal setting and performance metrics
- Team development
- Financial management
- Decision-making
- Team building practices
- Team leadership
- Employee scheduling
- Staff management
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
District Manager
Neighbors Choice Financial
06.2019 - Current
Cashier Manager
American Deli
02.2012 - 05.2019
High School Diploma -
Instituto Profesional Y Nocturno William H. Kilpatrick