- Avid Reader
- Video Games
- Music
- Soccer
- Pool/Billiards
- Family
- Astronomy
Maximilian Swain
Toledo,OH
Summary
Dynamic professional with a strong background in customer service and inventory management. Skilled in time management and Profit and Loss analysis, contributing to enhanced operational efficiency and customer satisfaction across diverse roles.
Overview
14
14
years of professional experience
Work History
Solutions Advisor
ADT
Maumee, OH
09.2025 - Current
- Assisted clients in identifying security needs and tailored solutions accordingly.
- Conducted product demonstrations to educate customers on system functionalities.
- Collaborated with sales teams to develop customized proposals for potential clients.
- Provided technical support during installation processes, ensuring customer satisfaction.
- Engaged in continuous learning about evolving security technologies and industry trends.
- Provided ongoing support to clients post-implementation, ensuring their continued success with our solutions.
- Manage around 40 phone calls per day, while maintaining time management for company generated appointments.
Manager in Training
Buckle
Toledo, OH
11.2023 - 08.2025
- Led team in delivering exceptional customer service and enhancing guest experiences.
- Trained and mentored new employees on sales techniques and product knowledge.
- Monitored inventory levels to ensure stock availability and manage replenishment processes.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Collaborated with management to execute promotional events, increasing store foot traffic.
- Implemented visual merchandising standards to enhance product presentation and drive sales.
- Resolved customer inquiries and complaints effectively, fostering loyalty and satisfaction.
- Ensured a 1% inventory variance or less, year over year.
Assistant Deli Bakery Manager
Busch's Fresh Food Market
Tecumseh, MI
09.2021 - 11.2023
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Collaborated with team members to maintain cleanliness and organization throughout the store.
- Implemented product displays to enhance visual merchandising and attract customer interest.
- Supervised daily bakery operations, ensuring product quality and compliance with health standards.
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Ensured accuracy of catering orders of between 10 and 50 per day.
Assistant General Manager
Bigalora Wood Fired Cucina
Ann Arbor, MI
02.2018 - 01.2020
- Streamlined restaurant operations by implementing efficient scheduling and inventory management systems.
- Enhanced customer satisfaction through staff training on service excellence and menu knowledge.
- Led team in achieving operational goals, fostering a collaborative environment for improved performance.
- Developed training programs to elevate employee skills and promote professional growth within the team.
- Analyzed financial reports to identify cost-saving opportunities, enhancing overall profitability of operations.
- Managed vendor relationships to ensure quality supplies while negotiating favorable contract terms.
- Managed a cost of goods sold of 30% or less
- Oversaw all events and assured satisfaction of all VIP customers including President Barack Obama
General Manager
Chipotle
Brighton, MI
09.2012 - 12.2017
- Led operational strategies to enhance customer satisfaction and drive repeat business.
- Oversaw training programs for staff, improving service consistency and employee retention.
- Streamlined inventory management processes, reducing waste and optimizing supply chain efficiency.
- Implemented cost control measures, significantly enhancing profitability and financial performance.
- Fostered a positive team culture through regular feedback sessions and conflict resolution strategies.
- Managed budget implementations, employee reviews, training, and schedules.
- I started with Chipotle in 2012 as a crew member and worked my way up to General Manager by 2015.
- I was involved and spearheaded the training and promotions of over 20 managers, including the training of upper level management new hires doing their basic company training.
Education
No Degree - Sports Management
BGSU
Bowling Green, OHHigh School Diploma -
Swanton High School
Swanton, OH06-2012
No Degree - General Arts
Jackson
Jackson, MISkills
- Teamwork
- Customer service
- Problem-solving
- Time management
- Money handling
- Profit and Loss Management
- Inventory Management
- Self Motivated
Interests
Timeline
Solutions Advisor
ADT
09.2025 - Current
Manager in Training
Buckle
11.2023 - 08.2025
Assistant Deli Bakery Manager
Busch's Fresh Food Market
09.2021 - 11.2023
Assistant General Manager
Bigalora Wood Fired Cucina
02.2018 - 01.2020
General Manager
Chipotle
09.2012 - 12.2017
No Degree - Sports Management
BGSU
High School Diploma -
Swanton High School
No Degree - General Arts
Jackson