Maximillian Nichol
Green Bay
Summary
Dedicated Customer Service Sales Representative recognized for enhancing customer satisfaction through effective communication and complaint resolution. Skilled in technical troubleshooting and team collaboration.
Overview
27
27
years of professional experience
Work History
Customer Service Sales Representative
Total Energy Systems
De Pere
01.2023 - Current
- Processed sales transactions using customer relationship management software.
- Resolved customer complaints effectively to enhance satisfaction levels.
- Collaborated with team members to improve service delivery standards.
- Assisted customers with product inquiries and service requests.
- Educated customers about Total Energy Systems' products and services.
- Provided product recommendations based on customer needs and preferences.
- Participated in training sessions to refine customer service skills.
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Educated customers on product features and technical details to highlight benefits.
Field Service Technician
Total Energy Systems
De Pere
01.2005 - 01.2023
- Commissioned generator systems at customer locations, following safety protocols.
- Conducted routine maintenance on equipment to ensure optimal performance.
- Diagnosed technical issues and provided effective solutions on-site.
- Collaborated with team members to troubleshoot system malfunctions efficiently.
- Delivered training sessions for clients on equipment operation and safety practices.
- Documented service reports detailing repairs and maintenance performed.
- Performed on-site installation, routine maintenance and minor repairs to systems.
- Drove and maintained company vehicle, keeping in peak condition.
- Responded promptly to emergency service requests from clients.
- Performed troubleshooting on electronic circuits and systems.
customization technician
Total Energy Systems
De Pere
08.1998 - 12.2004
- Assisted in training new technicians on safety protocols and equipment usage.
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
- Managed quality control and maintained high level of customer satisfaction.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Performed installations, testing, and built generators.
Education
High School Diploma -
Green Bay East High School
Green Bay, WI06-1995
Associate of Applied Science - Electromechanical Engineering
NWTC
Green Bay, WISkills
- Customer relationship management
- Sales processing
- Product education
- Complaint resolution
- Technical troubleshooting
- Client communication
Timeline
Customer Service Sales Representative
Total Energy Systems
01.2023 - Current
Field Service Technician
Total Energy Systems
01.2005 - 01.2023
customization technician
Total Energy Systems
08.1998 - 12.2004
High School Diploma -
Green Bay East High School
Associate of Applied Science - Electromechanical Engineering
NWTC