Oversaw administration of lease documentation and tenant records for a portfolio exceeding 400 residential units.
Ensured billing accuracy through meticulous verification of lease terms, effective dates, rent schedules, and tenant charges prior to posting.
Collaborated with marketing, leasing, and operations teams to ensure consistent occupancy rates between 95% and 98%.
Facilitated tenant billing inquiries and lease-related questions, ensuring prompt resolution of discrepancies in collaboration with operations and management teams.
Project Coordinator (Leasing & Operations)
PetroCon
Wilmington, DE
01.2024 - 12.2024
Coordinated with operations and finance teams to support invoicing and billing workflows tied to contracted services, timelines, and deliverables
Managed documentation, amendments, and approvals for multiple concurrent projects, ensuring accurate records and compliance with internal controls.
Reviewed contract terms, pricing schedules, and scope changes to ensure 100% alignment with internal billing processes and timely invoicing.
Supported leadership reporting by tracking revenue activity, active contracts, and pipeline status for operational and financial planning.
Funeral Home Manager
Congo Funeral Home
Wilmington, DE
01.2019 - 11.2024
Oversaw management of client contracts, service agreements, and billing records, ensuring organization of over 300 client files quarterly.
Processed payments and tracked receivables to support accurate client charge applications according to service agreements.
Ensured accuracy of administrative controls documentation and maintained record retention to comply with audit and regulatory standards.
Addressed and resolved client billing questions and payment inquiries, ensuring strict confidentiality and compliance.