Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maxwell Potter

Cincinnati

Summary

Customer-focused general manager with extensive experience in enhancing production efficiency and reducing downtime. Proven ability to manage multiple projects under pressure while meeting tight deadlines. Strong leadership and strategic planning skills drive operational success and team performance.

Overview

6
6
years of professional experience

Work History

General Manager

Skyline Chili
Cincinnati
08.2022 - Current
  • Implemented scheduling systems to maximize efficiency in employee shifts and coverage
  • Analyzed customer feedback to identify areas for service improvement and enhancements.
  • Managed daily operations to ensure efficient service and customer satisfaction.
  • Guided management and supervisory staff to promote smooth operations.

Customer Service Representative

LaRosa's Pizzeria
Cincinnati
12.2019 - 12.2020
  • Assisted customers with inquiries and resolved issues efficiently.
  • Provided extensive experience in office environments
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Handled escalated customer complaints with professionalism and empathy.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

High School Diploma -

Three Rivers High School
Cleves, OH
05-2021

Skills

  • Operational efficiency
  • Strategic planning
  • Performance analysis
  • Scheduling systems
  • Customer relationship management
  • Conflict resolution
  • Staff supervision

Timeline

General Manager

Skyline Chili
08.2022 - Current

Customer Service Representative

LaRosa's Pizzeria
12.2019 - 12.2020

High School Diploma -

Three Rivers High School

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