Maya Arredondo
Upland,CA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
Work History
Hostess
U-Grill
Rancho Cucamonga, CA
10.2022 - Current
- Accepted payments from guests for dine-in and take-out foods.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Assisted in preparing the restaurant for opening and closing shifts.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Directed patrons to lounges and waiting areas.
- Spoke with patrons to drive satisfaction with food and service.
- Provided excellent customer service by addressing customer needs promptly.
Crew Team Member
El Pollo Loco
Upland, CA
05.2021 - 12.2022
- Assisted management with inventory control and stock ordering.
- Cleaned work areas regularly throughout shift.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Organized stockroom shelves to maximize space efficiency.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Interacted pleasantly with guests to deliver quality customer service.
- Provided excellent customer service at all times.
- Operated cash register accurately and efficiently.
- Greeted customers in a friendly manner upon entering the store.
- Greeted customers and cultivated positive experiences in line with company standards.
- Answered customer questions regarding product features, pricing, availability.
Education
High School Diploma -
Upland High School
Upland, CA06-2022
Small Business Management
Chaffey College
Rancho Cucamonga, CASkills
- Customer Service
- Reservation Coordination
- Guest Relations
- Cash Handling
- Cash Register Operation
- Customer Assistance
- POS Systems
Timeline
Hostess
U-Grill
10.2022 - Current
Crew Team Member
El Pollo Loco
05.2021 - 12.2022
High School Diploma -
Upland High School
Small Business Management
Chaffey College
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