Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Maya Cervantes

Omaha

Summary

Dynamic and dedicated professional with experience at Kimpton Hotels & Restaurants, excelling in customer service and conflict resolution. Proven ability to optimize guest experiences through effective communication and strong multitasking skills. Recognized for maintaining a welcoming atmosphere while efficiently managing reservations and enhancing customer satisfaction.

Overview

2
2
years of professional experience

Work History

Restaurant Hostess

Kimpton Hotels & Restaurants
06.2025 - Current
  • Greeted and seated guests, ensuring a welcoming atmosphere.
  • Managed reservation system, optimizing table assignments for efficiency.
  • Assisted in maintaining cleanliness and organization of dining areas.
  • Communicated effectively with kitchen staff to coordinate guest needs.

Customer Service Cashier

Big Wheels to Butterflies
03.2024 - 03.2025
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with inquiries and provided product information to enhance satisfaction.
  • Maintained clean and organized checkout area to ensure a welcoming environment.
  • Handled cash and electronic payments accurately, minimizing discrepancies.
  • Resolved customer complaints promptly, ensuring positive experiences and repeat business.
  • Supported inventory management by restocking merchandise as needed throughout shifts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Education

High School Diploma -

Ralston Highschool
Omaha, NE

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Active learning
  • Conflict resolution
  • Complex Problem-solving
  • Scheduling
  • Assertiveness

Languages

English
Native or Bilingual

Interests

  • I enjoy helping others and giving back to the community
  • Volunteer Work
  • Participating in fundraising events to support local charities, schools, or community projects
  • Adventure Travel

Timeline

Restaurant Hostess

Kimpton Hotels & Restaurants
06.2025 - Current

Customer Service Cashier

Big Wheels to Butterflies
03.2024 - 03.2025

High School Diploma -

Ralston Highschool

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