Maya De La Cruz

• Met sales goals by confidently upselling and recommending complete looks.
• Built strong relationships with repeat clients to drive sales and brand loyalty.
• Helped customers find outfits they loved through personalized styling and genuine conversation.
• Maintained store cleanliness and organization to enhance customer experience., supporting visual standards and daily operations.

• Greets and leads guests to their tables.
• Confirms and schedules reservations.
• Monitors flow and queue for walk-in customers.
• Addresses questions and inquiries about the service and menu offerings.
• Receives calls for reservations and dining inquiries.
• Provided support to the front-of-house staff during peak hours to ensure timely service.
• Maintained accurate records of reservations, seating arrangements, and wait times.
• Resolved guest complaints promptly in an efficient and professional manner.
• Analyzed customer feedback surveys to identify areas needing improvement or additional training.

• Managed front-of-house operations, ensuring seamless guest experiences and high service standards.
• Trained and mentored team members on hospitality best practices and customer engagement techniques.
• Developed and implemented efficient reservation systems to optimize seating arrangements and minimize wait times.
• Collaborated with kitchen staff to streamline communication and enhance overall dining experience for guests.
• Analyzed guest feedback to identify areas for service improvement, enhancing customer satisfaction ratings.
• Oversaw scheduling of host staff, ensuring adequate coverage during peak dining hours for operational efficiency.

• Enhanced customer experience by providing personalized product recommendations based on individual preferences.
• Managed inventory levels and organized merchandise displays to maximize sales opportunities.
• Trained new associates in sales techniques, customer service standards, and store policies.
• Collaborated with team members to execute promotional campaigns and special events effectively.
• Developed engaging visual merchandising strategies that aligned with brand guidelines and seasonal themes.
• Led efforts to streamline checkout processes, improving transaction efficiency and reducing customer wait times.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

• Organized recreational programs that engaged community members and promoted fitness and wellness.
• Developed age-appropriate activities, enhancing participant enjoyment and retention in city-sponsored events.
• Collaborated with local organizations to expand program offerings, increasing community involvement and awareness.
• Trained and mentored junior staff on best practices for activity facilitation and participant engagement strategies.