Maya Egbejimba
Springfield,IL
Summary
Proven to enhance efficiency and accuracy in mail sorting at USPS, I excel in problem-solving and providing exceptional customer service. My expertise in handling and sorting mail, coupled with a knack for fostering workplace safety, has significantly reduced delivery errors. Demonstrated leadership as Cashier Team Lead at Wendy's Restaurant, ensuring seamless operations and customer satisfaction. Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Mail Processing Clerk
USPS
Springfield, IL
10.2018 - 04.2024
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
- Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
- Assisted in training new employees on company procedures, equipment usage, and safety guidelines for improved performance.
- Used automated mail processing equipment to sort and collate mail.
- Coordinated with team members to manage heavy workloads, ensuring timely completion of all assigned tasks while maintaining high-quality standards.
- Demonstrated adaptability by quickly learning new technologies and processes introduced into daily operations for increased effectiveness.
- Actively participated in safety meetings and workshops, contributing to a secure and accident-free workplace environment.
Senior Aid
Addus Home Health Care
Springfield, IL
01.2018 - 09.2018
- Maintained clean, safe, and well-organized patient environment.
- Offered companionship and kindness to elderly patients.
- Assisted patients with daily living activities, ensuring their safety and wellbeing.
- Assisted in maintaining a clean and safe environment for patients, completing housekeeping tasks as needed.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained accurate documentation of patient care activities for regulatory compliance purposes.
In-Home Senior Caregiver
Home Instead Senior Care Home
Springfield, IL
01.2018 - 09.2018
- Provided emotional support during difficult times for both client and family members, fostering resilience throughout the caregiving journey.
- Promoted wellness by assisting with daily activities such as bathing, dressing, grooming, and medication management.
- Fostered social engagement among seniors through meaningful conversations and shared activities, decreasing feelings of isolation.
- Improved seniors'' quality of life by providing compassionate and personalized care in their homes.
- Adapted activities to accommodate cognitive decline or physical limitations in clients as needed, while maintaining client dignity and autonomy.
Cashier
Bojangles' Famous Chicken 'n Biscuits
Lithonia, GA
03.2017 - 12.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Cashier Team Lead
Wendys Restaurant
Springfield, IL
08.2015 - 12.2016
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
Education
High School Diploma -
Lanphier
Springfield, IL06.2016
Skills
Problem-solving skills
Accuracy and Precision
Workplace Safety
Work independently
Labeling and Packaging
Handling and sorting mail
Customer Service
Shipping processes
Federal guideline proficiency
Package handling
Mail distribution
Accomplishments
- Processed and sorted average of 30,000 pieces of mail per day.
- Completed OIG/ Mandated reporter training for childcare certification.
- CPR training
- Preformed as a union steward for USPS.
Certification
- Culinary Arts Certificate
- Direct Support Professional
- Certified Food Service Professional
cooking, doing hair and makeup,childcare
I've been cooking since I was a little girl. I've cooked for my senior citizen residents. I've cooked for my preschool children I taught. I also was a cook at sandwhich maker at my first job wendys.
I've learned to do my hair and makeup off Youtube. I've done hair and makeup for friends and family. I can cut, dye, and style hair.
Timeline
Mail Processing Clerk
USPS
10.2018 - 04.2024
Senior Aid
Addus Home Health Care
01.2018 - 09.2018
In-Home Senior Caregiver
Home Instead Senior Care Home
01.2018 - 09.2018
Cashier
Bojangles' Famous Chicken 'n Biscuits
03.2017 - 12.2017
Cashier Team Lead
Wendys Restaurant
08.2015 - 12.2016
High School Diploma -
Lanphier