Maya Friscic
New Hyde Park
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Sales Associate
TJMaXX
05.2025 - Current
- Cultivated customer relationships to enhance loyalty and drive repeat business.
- Executed product displays to maximize visual appeal and increase sales potential.
- Assisted in inventory management, ensuring stock levels met customer demand efficiently.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Teacher
P.S 60
09.1999 - 07.2024
- First Grade, Fourth Grade, Third Grade, Second Grade Regular Education Teacher (in an ICT setting), Physical Education Teacher grades 3-K (2 & 3 year olds)-5th grade; 1st year September 2018-June 2020, 5th grade Remote October 19, 2020-June 25th 2021, S.T.E.M October 2021-Present (April 6, 2024).
- Implemented IXL instruction/independent work on occasion.
- Assessed and prepared "at risk" as well as English Language Learners for NYS Language Arts Exam, and NYS Math Exam.
- Implemented Kaplan, CARS, STARS, NY Ready, Measuring Up, Fundations, Coach, informal, and formal assessments.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
- Utilized data-driven instruction to tailor lessons for improved academic performance.
- Promoted digital literacy by integrating technology into curriculum.
- Coordinated with language specialists to support English Language Learners, fostering more inclusive classroom.
Seasonal Sales Associate
Lakeshore Learning Store
06.2019 - 01.2020
- Delivered exceptional customer service, enhancing shopping experience and fostering customer loyalty.
- Managed inventory levels, ensuring products were well-stocked and accessible to customers.
- Collaborated with team members to meet sales targets and improve overall store performance.
- Resolved customer inquiries efficiently, promoting positive interactions and repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Executed merchandising strategies to optimize product displays and attract customer attention.
Bartender/Server Assistant
The Other Place Bar And Grill - O.p
06.2018 - 08.2018
- Crafted and served diverse cocktails, enhancing customer satisfaction through personalized service.
- Managed bar inventory, ensuring optimal stock levels and minimizing waste.
- Developed signature drink specials, contributing to increased sales and customer interest.
- Engaged with customers to build rapport, fostering a welcoming environment and repeat business.
- Implemented efficient workflow processes during peak hours, improving overall service speed and accuracy.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Obtained cash bank and stocked service bar to prepare for operation.
Education
M.S. - Ed-Bilingual Education
Hunter College
New York, New York01.1995
B.S. - Ed-Elementary Education/Concentration in English
Wagner College
Staten Island, NY01.1991
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Marymount Manhattan College
New York, New York01.1988
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Excellent people skills
- Cash handling
- Friendly and outgoing
- Bilingual/Fluent in Spanish
Accomplishments
* Signed up customers with TJMaxx rewards program several times assisting with meeting daily quota.
* Wrote and self-published a Dual-Language children's book, as well as a sequel.
Certification
N.Y.S Teacher's Certification -N-6 Elementary Education
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Sales Associate
TJMaXX
05.2025 - Current
Seasonal Sales Associate
Lakeshore Learning Store
06.2019 - 01.2020
Bartender/Server Assistant
The Other Place Bar And Grill - O.p
06.2018 - 08.2018
Teacher
P.S 60
09.1999 - 07.2024
B.S. - Ed-Elementary Education/Concentration in English
Wagner College
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Marymount Manhattan College
M.S. - Ed-Bilingual Education
Hunter College
EDUCATION
(Fall 2014-Spring 2015) NYC Sabbatical Program, College of Staten Island