Maya Gordon

I

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Collected room deposits, fees, and payments.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
• Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Completed all tasks in compliance with company policies and procedures.
• Developed strong working relationships with team members, fostering a positive work environment.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

• Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
• Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
• Completed new patient registrations in software to create accurate and comprehensive records.
• Provided excellent customer service to create positive experiences and build patient trust.
• Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
• Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Helped patients complete necessary medical forms and documentation.

• Enhanced customer satisfaction by providing efficient and professional front desk services.
• Maintained confidentiality of sensitive data to protect customer and business information.
• Increased guest retention by maintaining a welcoming and organized reception area.
• Completed data entry and filing to keep records updated for easy retrieval.
• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
• Maintained accurate records of visitor logs for security purposes and compliance with company policies.
• Scheduled, coordinated and confirmed appointments and meetings.
• Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
• Provided basic technical support for front office equipment, minimizing downtime.