Maya Guerra
Bakersfield,CA
Summary
- Motivated and career-driven individual with strong customer service and communication skills. Known for working well under pressure, staying observant, and delivering quality results. Seeking a full-time position to contribute to a professional team while gaining valuable experience.
Overview
3
3
years of professional experience
Work History
Sales Associate
Forever 21
Bakersfield, CA
06.2023 - 11.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Barista
Starbucks
Bakersfield, CA
06.2020 - 09.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
Bakersfield High School
Bakersfield, CA06.2023
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Cash handling
- Flexible schedule
- Stocking and receiving
- Store opening and closing
- Cleaning techniques
Timeline
Sales Associate
Forever 21
06.2023 - 11.2023
Barista
Starbucks
06.2020 - 09.2020
Bakersfield High School