Summary
Overview
Work History
Education
Skills
Timeline
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Maya Johnson

Southfield,MI

Summary

Motivated and team-oriented leader with experience in customer service, team supervision, and social media coordination. Skilled in fast-paced environments with strengths in communication, collaboration, and problem-solving. Passionate about creating inclusive, efficient, and results-driven spaces.

Overview

1
1
year of professional experience

Work History

Person in Charge

Family Fare Supermarket
Jenison, Michigan
11.2025 - 04.2026
  • Facilitated conflict resolution among team members to enhance workplace harmony.
  • Monitored workflow to sustain efficiency across departmental processes.
  • Recorded daily operations and identified issues to enhance process transparency.
  • Managed returns and exchanges according to store policy to ensure compliance.

Shift Leader

Speedway
Jenison, Michigan
08.2025 - 03.2026
  • Provided prompt, friendly service for inquiries and complaints, enhancing customer satisfaction.
  • Led daily cleaning operations, maintaining high facility standards and contributing to a welcoming environment..
  • Restocked shelves with products, ensuring proper product placement and visibility.

Team Lead

Tropical Smoothie Café
Farmington Hills, Michigan
05.2025 - 08.2025
  • Supported team productivity through effective leadership strategies.
  • Trained new employees on café procedures and customer service standards, ensuring consistent service quality.
  • Managed high-volume drive-thru operations, enhancing customer satisfaction through effective multitasking.
  • Addressed guest concerns effectively, delivering exceptional customer service.
  • Accurately operated POS systems and handled daily cash transactions.

Education

BBA - Accounting

Grand Valley State University
Allendale, MI
05-2027

Skills

  • Project management
  • Workflow management
  • Microsoft Excel
  • Customer service
  • Team leadership
  • Conflict resolution

Timeline

Person in Charge

Family Fare Supermarket
11.2025 - 04.2026

Shift Leader

Speedway
08.2025 - 03.2026

Team Lead

Tropical Smoothie Café
05.2025 - 08.2025

BBA - Accounting

Grand Valley State University
Maya Johnson