Maya Meltzer

Barista

Biggby Coffee

05.2021 - Current

Maintained regular and consistent punctuality.
Pleasantly interacted with customers and coworkers, especially during hectic periods to promote a fun, positive work environment.
Memorized over 100 individual beverage recipes, not including seasonal promotions and regular customer orders.
Memorized regular customers' order's.
Managed fast paced, high pressure scenarios regularly without sacrificing product quality or customer service.
Practiced thorough communication with coworkers to address tasks and move swiftly through shift duties.
Addressed and resolved customer complaints in a professional and respectful manner.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Crafted specialty beverages and espresso drinks such as lattes, cappuccinos, mocktails, and a multitude of blended beverages such as smoothies, freezes, and slushies.
Created latte art on a consistent basis.
Recommended products by asking a series of crafted questions to understand customer needs and desires.
Participated in on-shift training of new employees, sharing knowledge and expertise of proper time management respective to shift duties.
Trained new team members with positive reinforcement and respectful, encouraging coaching.
Controlled line and crowd with quick, efficient service.
Made and served consistent quality food and beverage items according to menu recipes and special requests.
Sanitized equipment, wiped down counters, tables, and machinery to prevent spread of germs.
Operated Biggby POS system to accurately enter orders and process payments, as well as repeating back customer orders to prevent errors.
Minimized spoilage with proper use of first-in-first-out stock procedures.
Monitored food inventory and placed orders through Sysco for biweekly deliveries.
Served customers quickly and efficiently and created strategies to prevent delays.
Formed professional yet friendly relationships with regular customers, becoming a familiar face within the community.
Counted and balanced the drawer at the end of shift; kept and maintained records of receipts for tax purposes as well as daily net cash totals.
Worked with Microsoft Excel to record daily drawer totals.