Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Manager

Maya Mercado

Hartford,WI

Summary

I like to believe that I've been an insightful manager. I've grown through experience directing and improving productivity and atmosphere through motivating coworkers, but also making sure that our tasks are done. Talented leader that thinks through planning and day-to-day problem-solving.


Overview

2
2
years of professional experience

Work History

Manager

Scoop Deville Ice Cream Parlour
Hartford, WI
08.2020 - Current
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Interacted with customers and prioritized them receiving the best service.
  • Acted as a mediator when conflicts or issues came up with customers and between employees.

Education

High School Diploma -

Hartford Union High School
Hartford, WI
06.2022

Skills

  • Issue and Conflict Resolution
  • Managing Operations and Efficiency
  • Managing Cash Register
  • Job Assignments
  • Managing Multiple Tasks

Additional Information

Through school, I also took pride in the work that I did. For the final two years of my high school career, I enjoyed the task of being a music librarian. My work included filing music on shelves and into our complex online library, helping students find solos, duets, etc., that suited their needs, and helping the teacher with tasks here and there.


I also participated as a Peer Mentor at the 2022 Summer Leadership Program at Mount Mary. I was able to work with a diverse group of women and help them through their week at MMU. I lead small group activities by taking into account how everyone was feeling whether it was nerves, tiredness, or excitement. Hopefully, I helped them learn more about Mount Mary and why the should consider applying, but more than anything, I hope that they learned valuable leadership skills for the future.

Timeline

Manager

Scoop Deville Ice Cream Parlour
08.2020 - Current

High School Diploma -

Hartford Union High School
Maya Mercado