Maya Ostrowski
Willoughby
Summary
Dynamic Inside Sales Account Manager with a goal-oriented mindset at State Industrial Products, adept at leveraging CRM tools to enhance sales pipeline efficiency. Known for excellent communication and empathy, I successfully trained team members and conducted market research, driving improved conversion rates and fostering a collaborative team environment.
Experienced with managing key accounts and developing strategic sales plans tailored to client needs. Utilizes strong negotiation and communication skills to secure and maintain long-term client relationships. Track record of achieving sales targets and contributing to team success through collaborative efforts and innovative problem-solving.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Inside Sales Account Manager
State Industrial Products
06.2024 - Current
- Utilized CRM tools efficiently to track leads and manage sales pipeline effectively, ultimately driving higher conversion rates among prospects.
- Demonstrated flexibility and adaptability by successfully managing accounts across various industries, showcasing versatility as an Inside Sales Account Manager.
- Conducted comprehensive market research, gaining insights into industry trends and competitor strategies for informed decision making.
- Contributed to team success by helping train and motivate less experienced team members.
Ticketing Concierge
Playhouse Square
12.2021 - 07.2024
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Data Analyst
Zehrco-Giancola
03.2020 - 09.2021
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
- Updated and developed scripts and queries to extract and analyze data from multiple sources.
- Provided technical support for troubleshooting analytics and reporting issues.
Education
MBA - Business Administration
Cleveland State University
Cleveland, OH12-2025
Bachelor of Science - Health Sciences
Cleveland State University
Cleveland, OH05-2024
Skills
- Goal-oriented mindset
- Account management
- Database management
- Excellent communication
- Self motivation
- Empathy and rapport building
Certification
・Professional Sales Certification
・Social Media Marketing Certification
・Hootsuite Platform Certification
Languages
English
Native or Bilingual
Polish
Native or Bilingual
Timeline
Inside Sales Account Manager
State Industrial Products
06.2024 - Current
Ticketing Concierge
Playhouse Square
12.2021 - 07.2024
Data Analyst
Zehrco-Giancola
03.2020 - 09.2021
MBA - Business Administration
Cleveland State University
Bachelor of Science - Health Sciences
Cleveland State University
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