Maya Parker
Lacey,WA - Washington
Summary
Dedicated to offering exceptional assistance to team members, leaders, and clients. Skilled at providing welcoming guest service and always willing to learn and grow. Efficient in planning, problem-solving, and communication. Excited to work for a fun and caring company!
Overview
4
4
years of professional experience
Work History
FOH Training Director
Chick-Fil-A Lacey
08.2020 - Current
- Collaborated with management to identify skill gaps, leading to the creation of targeted training initiatives.
- Managed a team of 100+ employees, ensuring daily operations and weekly goals were met.
- Matched new hires with trainers and scheduled them through 3 weeks of training.
- Answered Guest's phone calls and provided resolutions to any issues they had.
- Organized regular 1-on-1 meetings focusing on soft skills such as communication, conflict resolution, and time management for improved workplace dynamics.
- Created training material that followed Chick-fil-A marketing guidelines.
Education
High School Diploma -
Timberline High School
Lacey, WA06.2020
Skills
- Customer Service
- Microsoft Office
- Organization skills
- Telephone skills
- Scheduling
- Verbal and written communication
- Attention to Detail
- Artistic Marketing
Hobbies
- Tennis
- Travel
- Hand lettering
- Hiking
Timeline
FOH Training Director
Chick-Fil-A Lacey
08.2020 - Current
High School Diploma -
Timberline High School