Maya Rosales
Eugene
Summary
Highly motivated and committed Medical Assistant with proven a history of excellent performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to a fast paced environment.
Overview
6
6
years of professional experience
Work History
Medical Assistant
Keiper Spine
02.2025 - Current
- Administered therapies and medications under physician supervision, adhering to safety protocols and best practices.
- Educated patients on treatment plans and procedures, enhancing understanding and compliance with care instructions.
- Coordinated and assisted patients with scheduling surgeries and answered patients' medical questions to ensure a smooth process
- Coordinated appointment scheduling, optimizing provider availability and patient flow within clinic operations.
- Assisted in patient intake, ensuring accurate documentation and data entry for medical records.
- Facilitated timely prior authorizations for patients' radiology orders to enhance patient care delivery.
Tasting Room Associate
NW Manzanita Winery
03.2024 - 12.2024
- Provided exceptional customer service by guiding guests through wine tastings, offering personalized recommendations, and sharing knowledge about wine varieties, vineyard practices, and pairings.
- Promoted wine sales by upselling bottles and memberships, meeting and exceeding retail goals.
- Maintained a polished and engaging atmosphere by greeting guests warmly, answering questions, and ensuring memorable tasting experiences.
- Supported daily operations by setting up and cleaning tasting areas, restocking inventory, and managing cash and credit transactions accurately.
General Experience Manager
Urban Waxx
03.2023 - 03.2024
- Led initiatives to enhance customer experience and service quality across all locations.
- Developed training programs for new staff, improving onboarding efficiency and service consistency.
- Implemented feedback systems to gather client insights, informing operational improvements.
- Streamlined communication channels for increased efficiency and better overall customer satisfaction.
Barista
Dutch Bros
05.2022 - 04.2023
- Memorized menu and built drinks for 200+ customers per shift
- Delivered engaging customer service, fostering positive experiences for diverse clientele
- Handled cash and card transactions accurately, ensuring smooth financial operations
- Managed cash and card transactions
- Promoted seasonal and featured drinks, enhancing customer awareness and satisfaction
Wine Tasting Associate
Pfeiffer Winery
06.2021 - 04.2022
- Encouraged visitors to purchase wines, club memberships, and event tickets, enhancing guest experience
- Delivered exceptional customer service to guests, ensuring satisfaction and repeat visits
- Prepared and sold curated small bite menus for guests, complementing wine selections
- Arranged/decorated for events and private parties
- Handled POS system transactions
- Managed and kept inventory updated for two tasting room location
- Provided training sessions to new co-workers on company policies and procedures
Student Contact Center
Grand Canyon Education
07.2020 - 07.2021
- Provided support to customers remotely through various communication channels
- Resolved 11,000- 12,000 weekly callers
- Delivered excellent customer service to callers, enhancing satisfaction and support experience
- Verified accuracy of daily performance data, ensuring reliable reporting and insights
- Developed comprehensive understanding of educational programs and services offered at Grand Canyon University
Parcel/Customer Service Cashier
Fred Meyer
06.2020 - 12.2020
- Aimed to resolve customer inquiries and enhance satisfaction
- Provided customer service
- Advised customers on products, enhancing their purchasing decisions
- Provided advice on products with detail
- Trained new co-workers, ensuring effective performance across multiple positions
Education
Real Estate Brokers License -
Lane Community College
High School -
North Eugene High School
Eugene, OR06-2020
No Degree - Behavioral Sciences
Grand Canyon University
Phoenix, AZ2021
International Bachelorette - undefined
Eugene01-2020
Skills
- Patient scheduling
- HIPAA compliance
- Customer support
- Vital sign monitoring
- EMR / EHR
- Insurance verification
- Electronic health records
Timeline
Medical Assistant
Keiper Spine
02.2025 - Current
Tasting Room Associate
NW Manzanita Winery
03.2024 - 12.2024
General Experience Manager
Urban Waxx
03.2023 - 03.2024
Barista
Dutch Bros
05.2022 - 04.2023
Wine Tasting Associate
Pfeiffer Winery
06.2021 - 04.2022
Student Contact Center
Grand Canyon Education
07.2020 - 07.2021
Parcel/Customer Service Cashier
Fred Meyer
06.2020 - 12.2020
International Bachelorette - undefined
Real Estate Brokers License -
Lane Community College
High School -
North Eugene High School
No Degree - Behavioral Sciences
Grand Canyon University
Volunteering/Community Service
Burrito Brigade, Asian Celebration, Junction City Daffodil Festival