MAYA WILLIAMS
Austin
Summary
Dynamic professional with extensive experience in hospitality and customer service, notably as Spa Manager at Bouffant Salon. Proven track record in enhancing client relations and operational efficiency. Skilled in documentation and reporting, with a strong focus on delivering exceptional service and fostering team development. Committed to achieving organizational goals through effective multitasking and attention to detail.
Service-oriented Spa Manager committed to building engaged team and superior guest relations for maximum return on investment. Understands spa operations thoroughly and troubleshoots and resolves technical and personal issues resourcefully. Trains team members to put customers first and empowers staff members to take creative and independent action.
Overview
13
13
years of professional experience
Work History
Assistant Bar Manager/Head Bartender
Kinda Tropical
01.2020 - Current
- Cultivated a loyal customer base by delivering exceptional service experiences, resolving complaints promptly, and soliciting feedback for continuous improvement efforts.
- Collaborated with the Bar Manager in setting sales targets, budgeting, forecasting, and expense control measures.
- Fostered a positive work environment by providing ongoing support, training, and mentoring to bar staff.
- Supported event planning initiatives by coordinating with clients to accommodate special requests or customizations within budget constraints.
- Ensured smooth operations during peak hours with effective staff scheduling and delegation of tasks.
Spa Manager
Bouffant Salon
06.2015 - 12.2019
- Managed all front desk tasks, including the maintenance of client records and lab data
- Managed payroll processes, adhering to budget guidelines while maintaining adequate staffing levels at all times.
- Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
- Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
Administrative Assistant
Ruby Receptionists
05.2018 - 07.2019
- Identified and recommended changes to existing processes to improve accuracy, efficiency and responsiveness of customer service department
- Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors
Spa Manager
Dosha Salon Spa
05.2012 - 05.2016
- Responsible for overseeing spa staff and spa development, profit and cost control
- Managed spa operations and administration including, scheduling, reports, inventory, and customer service
- Coordinated all aspects of guest services, including supply monitoring and facility maintenance
- Anticipated spa and salon guest concerns and addressed them immediately
- Developed strong relationships with vendors to secure best pricing on products and supplies.
- Coordinated special events, attracting new clients and boosting overall sales.
Education
Master's of Aesthetic's - Advanced Aesthetic's
Aesthetic's Institutue
2245 SE Powell Blvd, Portland, OR 972022016
High School Diploma -
Woodrow Wilson Highschool
1151 SW Vermont, Portland, OR 972192010
Skills
- Attention to detail
- Customer and client relations
- Memorization and recall
- Time management
- Documentation and reporting
- Database administration
- Verbal and written communication
- Personable and outgoing
- Professional demeanor
- Telephone skills
- Multitasking strength
- High efficiency
- Customer-service oriented
- Multi-line telephone systems
Timeline
Assistant Bar Manager/Head Bartender
Kinda Tropical
01.2020 - Current
Administrative Assistant
Ruby Receptionists
05.2018 - 07.2019
Spa Manager
Bouffant Salon
06.2015 - 12.2019
Spa Manager
Dosha Salon Spa
05.2012 - 05.2016
Master's of Aesthetic's - Advanced Aesthetic's
Aesthetic's Institutue
High School Diploma -
Woodrow Wilson Highschool
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