MAY ABIGAIL MARTINEZ TORRES
Buena Park,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Exceptional at creating memorable guest experiences, resolving issues with patience and a smile, and maintaining high standards of service,
Overview
9
9
years of professional experience
Work History
PASSENGER AGENT
Virgin Atlantic Airways
Los Angeles, CA
05.2023 - Current
- Supervised aircraft turnaround times, coordinated with flight deck to ensure an on-time departure, ensuring passengers make it to the gate on time with clear announcements, Resolve any last-minute issues before boarding.
- Licenses to drive jet bridge and open different aircraft doors.
- Flight Management Operation; handling email for upcoming flights, answering calls, Microsoft and Excel knowledge.
- Assist passenger in check-in process, verify proper docs, and ensure passenger travels with safety regulations.
- Solve issues and challenges related to delayed flights.
Manager's Assistant
Pizza Hut
Cypress, CA
07.2015 - 04.2023
- Assisted in training new employees on shift operations.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Monitoring daily cash balances.
- Resolved customer complaints promptly and professionally.
Passenger Service Agent
Interjet Airlines
Los Angeles, CA
07.2016 - 03.2018
- Checked in passengers, assigned seats, and issued boarding passes.
- Resolving ticketing problems
- Processed ticket refunds for cancelled or delayed flights.
- Monitored passenger traffic flow at the gate area to ensure efficient boarding of aircrafts.
- Provided detailed customer service support in both languages, Spanish, and English.
- Translated documents from English to Spanish as needed
Education
High School Diploma -
Savanna High School
Anaheim, CA06-2012
Some College (No Degree) -
Cypress College
Cypress, CASkills
- Passenger Assistance
- Reservation Management
- Flexible Schedule
- Bilingual fluency in English and Spanish
- Issuing tickets
- Effective Multitasking
Timeline
PASSENGER AGENT
Virgin Atlantic Airways
05.2023 - Current
Passenger Service Agent
Interjet Airlines
07.2016 - 03.2018
Manager's Assistant
Pizza Hut
07.2015 - 04.2023
High School Diploma -
Savanna High School
Some College (No Degree) -
Cypress College
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