Mayah Warring
Kailua Kona
Summary
Encouraging manager and effective problem-solver with talents for team building, leading and motivating, as well as providing excellence in customer relations and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Organized and dependable, displays success at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and serve the greater good.
Overview
5
5
years of professional experience
Work History
Shift Manager/Key Holder
HICO Hawaiian Coffee
07.2024 - Current
- Delegates tasks based on individual strengths, improving overall team performance and efficiency.
- Resolves customer complaints by employing active listening and providing tailored solutions.
- Takes joy in building long-lasting connection with each coworker and stewards those relationships even outside of work.
- Establishes relationships with regular customers, fostering loyalty and community connection.
- Manages shop inventory for both food and beverage supplies.
- Ensures excellence in opening and closing shift leadership by maintaining a high standard of excellence in cleanliness, product presentation and customer relations.
- Maintains daily communication with shop owners on sales numbers, supplies and operations.
Retail Sales Associate
Kona Treehouse
03.2024 - 06.2024
- Prepped floral arrangements to fulfill both in-person and mobile customer orders.
- Provided customers with correct horticulture information upon purchasing plants or flowers.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Cafe Manager
Youth With a Mission, Kona
05.2021 - 03.2024
- Managed a non-profit cafe alongside my husband for three years.
- Gained experience partnering with Onyx Coffee Lab as a wholesale partner and utilized their training programs to advance my coffee skill and knowledge.
- Established rapport with regular customers, fostering a welcoming atmosphere.
- Oversaw orders for supplies during the week and made detailed lists to successfully keep up with demand.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
Barista
Tidal Grounds Coffee
01.2021 - 04.2021
- Received in-depth barista training (espresso, milk chemistry, etc)
- Served coffee from a third-wave local specialty coffee roaster.
- Consistently kept level-headedness during hectic periods to better serve customers and keep team morale high.
- Cleaned espresso machine, coffee brewing equipment and shop each day. Made in-house syrups and other beverage ingredients.
Barista and Baker
Decadent Dessert Bar
04.2020 - 10.2020
- Maintained a clean and organized workspace for serving desserts and coffee
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Crafted various baked goods (Cakes, pies, pastries, etc)
Education
High School Diploma -
Homeschooled
Atlanta, GA05-2018
Skills
- Effective Leadership
- Team Management
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Professional and Courteous
- Interpersonal Relations
Timeline
Shift Manager/Key Holder
HICO Hawaiian Coffee
07.2024 - Current
Retail Sales Associate
Kona Treehouse
03.2024 - 06.2024
Cafe Manager
Youth With a Mission, Kona
05.2021 - 03.2024
Barista
Tidal Grounds Coffee
01.2021 - 04.2021
Barista and Baker
Decadent Dessert Bar
04.2020 - 10.2020
High School Diploma -
Homeschooled
Similar Profiles
FRANK CHAVEZFRANK CHAVEZ
Barista Shift Supervisor at HiCO Hawaiian CoffeeBarista Shift Supervisor at HiCO Hawaiian Coffee
Shaena RosarioShaena Rosario
Store Manger at HiCo Hawaiian CoffeeStore Manger at HiCo Hawaiian Coffee
Daniel MartinezDaniel Martinez
Commercial Installation Manager at Hawaiian Paradise CoffeeCommercial Installation Manager at Hawaiian Paradise Coffee