A goal-oriented student with a strong work ethic that works well in both group settings and individually. I'm always willing to expand my knowledge as my curiosity grows.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Marumen
05.2023 - Current
Assisted in training new servers, sharing best practices for excellent customer service.
Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.
Addressed dietary restrictions or allergies with care, communicating clearly with kitchen staff to avoid errors in meal preparation.
Established rapport with regular customers, fostering loyalty through personalized service experiences.
Server
Spicity
08.2022 - Current
Ensured customer satisfaction by promptly attending to their needs and providing personalized service.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Handled cash transactions accurately, contributing to balanced daily financial reports.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Boba Barista
Sharetea
08.2020 - 07.2021
Enhanced customer satisfaction by crafting high-quality bubble tea beverages with precision and consistency.
Streamlined drink preparation processes for increased efficiency and reduced wait times.
Mastered various cooking techniques to ensure optimal tapioca pearl flavor and texture.
Maintained a clean and organized workspace, adhering to strict health and safety standards.
Courtesy Clerk
Safeway
06.2019 - 02.2020
Enhanced customer satisfaction by providing efficient bagging and carryout services.
Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
Assisted with inventory management, ensuring accurate stock levels and timely replenishment of items.
Provided exceptional customer service, addressing concerns and inquiries promptly and professionally.
Education
Bachelor of Science - Psychology
Virginia Tech
Blacksburg, VA
05.2025
High School Diploma -
Woodson High School
Fairfax, VA
06.2021
Skills
Order Management
Supply Restocking
Order Delivery Practices
Food Delivery
Guest Engagement
Independent Learning
Creative Thinking
Active Listening
Data Interpretation
Problem Solving
Time Management
Customer Service
Accomplishments
Member of The National Society of Leadership and Success (NSLS) Honor Society since Fall 2023