Maya S. Papian
St. Louis,MO
Summary
To obtain a position that will allow advancement in skills and abilities as an Licensed Esthetician . Also a driven Lead Sales Associate with proven success in leadership roles and extensive knowledge of product sales or memberships. Committed to exceeding goals, working closely with coworkers and closing sales quickly. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in industry.
Overview
7
7
years of professional experience
Work History
Lead Sales Associate
Massage Envy
St. Louis, Missouri
10.2019 - Current
- Responsibilities include greet customers, answer phones, book and schedule appointments for therapists, sell enhancements for therapist sessions, sell products and memberships, follow protocol for cleaning and COVID requirements for entire clinic, manage shift as leader of team of 8 associates, address client’s complaints and issues in reassuring and calming manner, cashier and responsible to account for cash in drawer at beginning and end of each shift, and reasonability to open or close clinic.
Retail Sales Associate
LFP Inc
St. Louis, Missouri
07.2018 - 10.2019
- Responsibilities include greet customer, assist customers with product knowledge assuring customers a satisfactory and comfortable shopping experience, cashier, stock, organize and clean products, teamwork
- Received 100% score on three separate “Secret Shopper” reviews.
Assistant
Haven of Living
St. Louis, Missouri
06.2017 - 05.2018
- Responsibilities include routine clerical and organizational tasks, organize files, draft messages, schedule appointments, answer calls, fill out paperwork, and support staff
Amazing Lash Studio
St Louis, Missouri
01.2017 - 03.2017
- Responsibilities include performing ability to adhere to safety protocols, attention to detail on an eyelash application, excellent guest service skills, performing ability to convince customers, and strong knowledge of lash treatment, processes and procedures.
Wax Specialist
European Wax Center
Saint Louis, Missouri
12.2016 - 01.2017
- Responsibilities include both Hot and Strip Wax, knowledge of the best aftercare for clients e.g
- Ingrown hairs treatment, ability to complete each treatment in the allotted time, precision, especially when performing Brazilian waxes, adapt waxing techniques for diverse client’s hair growth to achieve the best results
Esthetician
The Salon Professional Academy
St. Charles, Missouri
05.2016 - 11.2016
- Along with classes and training, the Salon provided students with customer service experience, working with computers, opportunities to be creativeand imaginative
- Required team work
- Computer work included Microsoft Power Point, Microsoft Word, Microsoft Excel and self-taught on photo editing tools such as Picknik, Lunapic, and Photobucket
Cashier/Hostess
The Wok at Lumiere Hotel
St. Louis, Missouri
10.2015 - 05.2016
- Responsibilities include facilitate the prompt and accurate seating and service of all guests, worked cash register, help servers in assuring quality customer service, meet and greet guests in a warm friendly manner,
- Requirements included being organized and the ability to prioritize, multi-task and keep busy at all times
- Physical requirements include the stamina to work long hours, and the strength to move objects (exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly)
Courtesy Clerk
Photogenics
St. Louis, Missouri
07.2015 - 09.2015
- Responsibilities include welcoming and directing guests through the line to the photographer, taking quality souvenir photographs for venue guests, inviting customers to view their photos and complete sales of souvenir photographs, engage with all guests in a friendly manner, after one month was promoted to cashier
- Trained on USCA and express lane
- Responsibilities include customer service, balance cash register, basic computer skills, problem solve which included scheduling breaks for cashiers and courtesy clerks, occasional stocking
Cashier
Dierberg’s Market
Creve Coeur, Missouri
06.2013 - 08.2014
Education
Diploma -
University City High School
2011
Skills
- POS system knowledge
- Brand promotion
- Client relationship building
- Sales strategy
- Waxing and laser hair removal
- Spa retail sales
- Customer consultation
- Relationship building and management
- Professional demeanor
- Scheduling
- Excellent team player
Affiliations
May - November 2016. Graduated. The Salon Professional Academy, St. Charles, Missouri
Timeline
Lead Sales Associate
Massage Envy
10.2019 - Current
Retail Sales Associate
LFP Inc
07.2018 - 10.2019
Assistant
Haven of Living
06.2017 - 05.2018
Amazing Lash Studio
01.2017 - 03.2017
Wax Specialist
European Wax Center
12.2016 - 01.2017
Esthetician
The Salon Professional Academy
05.2016 - 11.2016
Cashier/Hostess
The Wok at Lumiere Hotel
10.2015 - 05.2016
Courtesy Clerk
Photogenics
07.2015 - 09.2015
Cashier
Dierberg’s Market
06.2013 - 08.2014
Diploma -
University City High School