Mayda Soto
Van Nuys,CA
Summary
Dynamic and dedicated program supervisor with 10+ years of progressive experience in disability services, specializing in Person-Centered Culture Practices (PCCP). Proven ability to lead staff, facilitate training, strengthen compliance, and foster inclusive environments where individuals with disabilities thrive. Recognized for building structured processes, elevating program quality, and mentoring staff in best practices that align with organizational values and PCCP principles.
Overview
18
18
years of professional experience
Work History
Program Supervisor / PCCP Liaison
Easterseals Southern California
Van Nuys, USA
01.2013 - Current
- Lead daily operations for two adult day program sites, supervising staff teams and overseeing compliance with licensing, audits, and organizational standards.
- Serve as PCCP liaison, facilitating monthly PCCP trainings, coordinating Superuser meetings, and supporting documentation accuracy for POM conversations and 'My Future, My Plan' documents.
- Developed and implemented structured 30-60-90 day PCCP training plans to improve staff engagement and accountability.
- Partner with consultants and program directors to design staff reflection activities, training decks, and interactive sessions to strengthen PCCP adoption.
- Ensure readiness for audits by maintaining up-to-date staff folders, participant records, and compliance checklists.
- Collaborate with families, Regional Center, and interdisciplinary teams to align support strategies with person-centered goals.
International Clerk & Union Representative
UPS
Los Angeles, USA
01.2008 - 01.2023
- Coordinated international shipping documentation with accuracy and efficiency, consistently meeting high-volume demands.
- Advocated for employees as a union representative, supporting workplace fairness and policy adherence.
- Recognized for strong organizational skills and team collaboration across operational departments.
Education
High School Diploma -
Skills
- Person-Centered Culture Practices (PCCP) Implementation
- Staff Development
- Training & Mentorship
- Program Compliance & Audit Readiness
- Leadership & Team Building
- Documentation & Data Tracking (ISP, IPP, POM, MFMP)
- Disability Services Expertise
- Conflict Resolution & Advocacy
- Community Engagement & Partnership
Education And Credentials
- High School Diploma
- CPR & First Aid Certified
Professional Development
- PCCP Superuser Training Series
- Advanced ISP/IPP Facilitation Workshops
Timeline
Program Supervisor / PCCP Liaison
Easterseals Southern California
01.2013 - Current
International Clerk & Union Representative
UPS
01.2008 - 01.2023