Maydanis Gonzalez
Miami,FL
Summary
Dynamic and results-driven professional with a strong background in customer service and sales at Animal Supply. Proven ability to build customer relationships and boost sales through active listening and effective communication. Skilled in inventory management and enhancing customer experiences, consistently achieving high satisfaction levels.
Overview
2021
2021
years of professional experience
Work History
Salesperson
Animal Supply
Miami, FL
03.2022 - 2025
- Assisted customers in product selection and provided detailed product information.
- Maintained cleanliness and organization of sales floor to enhance customer experience.
- Learned inventory management systems to track stock levels and assist with restocking.
- Supported team members during promotional events by setting up displays and engaging with customers.
- Adapted quickly to new sales strategies and store policies to improve service delivery.
- Collaborated with colleagues to ensure timely communication of product updates and promotions.
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
Cashier
Gas Station
Miami, FL
2019 - 2021
- I’m Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring balanced transactions at shift end.
- Assisted customers with product inquiries and provided exceptional service.
- Collaborated with team members to enhance store operations and workflow efficiency.
- Trained new cashiers on register procedures and customer service standards.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
Cashier
Gas Station
Miami, FL
2018 - 09.2020
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Increased sales of promotional items by informing customers about current offers.
Education
World Hope Academy
Miami, FLSkills
- Customer service
- Customer care
- Customer relationship building
- Sales process
- Active listening
Languages
English
Native or Bilingual
Timeline
Salesperson
Animal Supply
03.2022 - 2025
Cashier
Gas Station
2019 - 2021
Cashier
Gas Station
2018 - 09.2020
World Hope Academy