Mayela Vega Alva
Lakewood
Summary
Detail-oriented medical receptionist with expertise in appointment scheduling, insurance verification, and patient communication. Committed to enhancing patient care and streamlining office operations for improved service delivery.
Overview
9
9
years of professional experience
Work History
Medical Receptionist
Hackensack Meridian Health
27 S Cooks Bridge Rd Suite 2-21 Jackson NJ 08527
12.2023 - 06.2026
- Managed patient scheduling and appointments using electronic health record systems.
- Facilitated communication between medical staff and patients to enhance service delivery.
- Processed insurance claims and verified patient eligibility efficiently.
- Coordinated referrals and follow-up appointments, improving continuity of care for patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Enhanced patient understanding by providing clear explanations of treatment procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Medical Office Assistant
Pediatric Care Physicians, LLC.
2119 Princeton Post Rd, Brick NJ 08724
08.2021 - 11.2023
- Educated families on office policies, procedures, and pediatric care resources.
- Trained new staff on operational procedures and best practices for patient interactions.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Registered patients and completed associated paperwork for accurate records.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Managed patient scheduling and coordinated appointments to optimize clinic workflow.
Cleaner
Everkleen
2121 Lakewood Rd, Toms River NJ 08755
06.2019 - 07.2021
- Maintained cleanliness and sanitation standards in commercial and residential spaces.
- Operated industrial cleaning equipment to ensure efficient surface cleaning.
- Trained new staff on cleaning protocols and safety procedures.
- Implemented waste disposal processes to promote environmental sustainability.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Collaborated with site supervisors to establish cleaning schedules aligned with project timelines.
Retail Sales Associate
Hosiery Plus
12 America Ave, Lakewood NJ 08701
06.2017 - 03.2019
- Delivered exceptional customer service, enhancing shopping experience and fostering brand loyalty.
- Managed inventory levels, ensuring product availability and maintaining optimal stock organization.
- Trained new associates on sales techniques and store policies, improving team performance and cohesion.
- Executed visual merchandising strategies, creating appealing displays that attracted customer attention.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
Education
High School Diploma -
Lakewood High School
855 Somerset Ave, Lakewood NJ 0870106.2019
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Bilingual
- EPIC experience
- Insurance verification
- Payment collection
- Referral verification
- Documentation
- Proficient in Word, Excel
- Typing and filing
- Cash handling
- Time management
- Adaptable and flexible
- Insurance authorizations
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Receptionist
Hackensack Meridian Health
12.2023 - 06.2026
Medical Office Assistant
Pediatric Care Physicians, LLC.
08.2021 - 11.2023
Cleaner
Everkleen
06.2019 - 07.2021
Retail Sales Associate
Hosiery Plus
06.2017 - 03.2019
High School Diploma -
Lakewood High School