Maygin Deptula
1300 North River Rd ,Florida
Summary
Driven fraud specialist with a proven track record at FIS, adept in utilizing anti-fraud systems like FICO to significantly reduce fraud instances. Excelled in handling over 60 customer interactions daily, enhancing trust and efficiency. Skilled in regulatory knowledge and fostering teamwork, I consistently maintained high performance scores, demonstrating exceptional attention to detail and dispute resolution capabilities.
Overview
13
13
years of professional experience
Work History
Fraud specialist
FIS
12.2021 - 07.2023
- Properly identifying fraud transactions utilizing FICO (Falcon fraud system)
- Improved customer trust by promptly addressing and resolving reported instances of fraud
- Assisted 60 -130 inbound calls per day
- Reduced instances of fraud by implementing comprehensive detection and prevention strategies.
- Maintained detailed records
- Maintained high monthly scores during progress meetings
Office Assistant
Honorable Tree Service
01.2013 - 12.2016
- Maintained paper and electronic files / data entry
- Answered all business phone calls
- Greeted and assisted customers
- Vendor negotiations
- Logged spreadsheets and performed checks and balances
- Overseen training / orientation of new office staff and firing of insubordinate / inefficient staff
- Supervised other employees
- Motivated employees while encouraging them to increase both productivity and work quality
- Resolved customer complaints
- Resolved disputes or other issues that arise among employees.
Sales and loan associate/ ebay coordinator
Southern Pawn
02.2003 - 06.2009
- Operated a loan and sale based company
- Completed and generated sales in store and ebay ($12,000.00$17,000.00) a month
- Loaned large and small amounts of money
- Kept track of stores sales, inventory and supplies
- Performed all inventory walks and audits
- Researched merchandise for intake
- Answered phones, greeted and assisted customers
- Properly profiled customers
- Overseen customer and employee theft
- Trained new employees.
Education
High School equivalent
Skills
- Fraud prevention
- Regulatory knowledge
- Anti-Fraud Systems
- Transaction monitoring
- Verbal and written communication
- Telephone and email etiquette
- Transaction review
- Effective Communication
- Dispute Resolution
- Call Management
- Proficient in Software
- Teamwork and Collaboration
- Attention to Detail
- Professional Demeanor
Schoollocation
Palm Harbor, Florida
School
Anchor Academy
Timeline
Fraud specialist - FIS
12.2021 - 07.2023
Office Assistant - Honorable Tree Service
01.2013 - 12.2016
Sales and loan associate/ ebay coordinator - Southern Pawn
02.2003 - 06.2009
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