Maylani Carr
Wilmington,NC
Summary
Proven leader in customer service, demonstrated at Cinnaholic, where I elevated customer satisfaction through effective complaint resolution and meticulous transaction management. Skilled in training and mentoring, I ensured operational excellence and safety, adapting swiftly to meet changing demands. Achieved significant improvements in store organization and efficiency.
Overview
4
4
years of professional experience
Work History
Key Holder
Cinnaholic
07.2022 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Responsible for baking and packaging items daily
- Ensured that all opening and closing tasks were completed each day
FOH Team Member
Chick-fil-A
02.2021 - 06.2022
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
- Took orders quickly and efficiently in an effort to maintain the flow of both drive-thru and dining room
Education
Bachelor of Arts - English
Vanderbilt University
Nashville, TN05.2027
High School Diploma -
Emsley A Laney High School
Wilmington, NC06.2023
Skills
- Customer Service
- Cash Handling
- Training and mentoring
- Store maintenance
- Workplace Safety
- Daily Reporting
- Adaptable to Changing Demands
Accomplishments
- Four Year Honor Student (High School)
- Beta Club Secretary
- National Honor Society President
- Vanderbilt Dean's List Spring 2024
Interests
- Creative Writing
- Avid Reader
Timeline
Key Holder
Cinnaholic
07.2022 - Current
FOH Team Member
Chick-fil-A
02.2021 - 06.2022
Bachelor of Arts - English
Vanderbilt University
High School Diploma -
Emsley A Laney High School