Maylin Silva
Elmont,NY
Summary
Dynamic professional with a proven track record in customer satisfaction and cash management, honed at Covert Ave Delicatessen Inc and Muebles Salerno. Excelled in building client relationships and leading teams to exceed sales targets by 20%. Skilled in telephone etiquette and strategic business development, demonstrating exceptional leadership and interpersonal abilities.
Overview
23
23
years of professional experience
Work History
Clerk
Covert Ave Delicatessen Inc
Stewart Manor NY
08.2022 - Current
- Delivered exceptional customer service by engaging with clients, understanding their needs, and providing personalized recommendations.
- Maintained a clean and organized deli environment, ensuring a welcoming atmosphere for all customers.
- Responded promptly to customer inquiries and concerns, fostering positive relationships and enhancing customer loyalty.
- Assisted in training new staff on best practices for customer interaction and product knowledge to ensure consistent service excellence.
- Handled transactions efficiently while accurately processing orders, ensuring a smooth and pleasant checkout experience for customers.
- Collaborated with team members to create a cohesive service experience, ensuring timely fulfillment of customer orders during peak hours.
House Cleaner
Self Employment
Floral Park, NY
06.2019 - 07.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
Manager of Business Development and Sales
Muebles Salerno
Isla De Margarita/Venezuela
07.2001 - 03.2018
- Develop and implement strategic business development plans to drive revenue growth.
- Identify and pursue new business opportunities through market research and networking.
- Build and maintain strong relationships with key clients and stakeholders.
- Lead and mentor a sales team to achieve targets and optimize performance.
- Conduct sales presentations and negotiate contracts with potential clients.
- Analyze market trends and competitor activity to inform business strategies.
- Collaborate with marketing to develop targeted campaigns and promotional materials.
- Prepare and present sales reports, forecasts, and performance metrics to senior management.
- Oversee the sales pipeline and ensure timely follow-up on leads.
- Coordinate cross-functional efforts to enhance client satisfaction and retention.
Education
Associate Of Business Administration -
Universidad De Carabobo
Valencia Venezuela Bachelor -
Luis Alfredo Colomine
Valencia Venezuela 07.1996
Skills
- Telephone Etiquette
- Customer Satisfaction
- Cash Handling
- Cash Management
Timeline
Clerk
Covert Ave Delicatessen Inc
08.2022 - Current
House Cleaner
Self Employment
06.2019 - 07.2022
Manager of Business Development and Sales
Muebles Salerno
07.2001 - 03.2018
Associate Of Business Administration -
Universidad De Carabobo
Bachelor -
Luis Alfredo Colomine