Mayra Andrade
Fallbrook,CA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Medical Receptionist
Dermatology Specialists, Inc.
Fallbrook, CA
09.2025 - Current
- Greet patients with professionalism, empathy, and exceptional customer service while creating a welcoming office environment.
- Checked patients in and out, ensuring accuracy of demographic and insurance information to enhance patient experience.
- Scheduled, rescheduled, and coordinated appointments for multiple providers, optimizing daily schedules for improved office flow.
- Verify insurance eligibility and benefits, obtain authorizations when required, and collect co-pays and outstanding patient balances.
- Process cash, credit card, and electronic payments while maintaining accurate financial and patient records.
- Educated patients on Dermatology Specialists, Inc. services and treatment options, increasing awareness and understanding of available care.
- Answer high-volume phone calls, address patient questions, relay messages, and coordinate communication between patients and clinical staff.
- Maintain HIPAA compliance and ensure confidentiality of all patient information.
- Support front office operations by managing medical records, assisting with administrative tasks, and contributing to an efficient daily workflow.
- Collaborate with providers and clinical staff to deliver a positive patient experience and ensure seamless office operations.
Babysitter
Various Families
Fallbrook, CA
06.2023 - 04.2025
- Cared for children of various ages, facilitating feeding, dressing, and daily activities to support their development.
- Supervised children during parents' absence to ensure safety and engagement.
- Assisted with meals, snacks, and bedtime routines, ensuring children felt secure and comfortable during transitions.
- Established trust through consistent communication with parents and children, fostering a positive caregiving environment.
Community Relations Coordinator
Community Health Systems Inc.
Fallbrook, CA
03.2020 - 04.2023
- Provided timely feedback to the direct manager and worked in collaboration with the Clinic Administrator to implement the Community Relations Department's specific strategic plan to increase awareness and education.
- Provided timely feedback to the direct manager, and worked in collaboration with the clinic administrator to implement the Community Relations Department's specific strategic plan to increase awareness and education on healthcare system navigation.
- Met regularly with Clinic Administrator and designated staff to identify and communicate community issues, feedback, service needs, events, and align with Community Relations Department's strategic plan.
- Established partnerships with local organizations to enhance community engagement.
- Generate community partnership opportunities and educational presentations.
- Created monthly newsletters to inform staff of upcoming events, educational workshops, and awareness initiatives.
- Created marketing posters, videos, and social media posts.
- Continuously updated the designated Community Relations Coordinator, who administers CHSI social media.
- Gathered resources to assist patients with needs outside the scope of our services at the clinic.
- Administered donations from partners to create a backpack event, Easter events, and Christmas events in Fallbrook.
- Statistical tracking is used to generate monthly reports.
- Courteous and friendly with patients, staff members, and clients.
- Protected the organization's value by keeping information confidential.
Front Office Clerk
Community Health Systems Inc.
Fallbrook, CA
05.2017 - 03.2020
- Greeted and welcomed guests as soon as they arrived at the office, informing patients about delays and waiting times.
- Collected patients' addresses, contact details, and insurance information, directing them to appropriate personnel and offices for streamlined service.
- Answered, screened, and forwarded incoming phone calls.
- Coordinated patient appointments and conducted reminder calls.
- Updated and verified patient information at every visit.
- Reviewed and updated patient charts for accuracy and completeness. to increase appointments.
- Registered new patients, SFS applications, CHDP applications, and EWC applications.
- Received and processed cash and credit card payments for medical services.
- Assisted with the WOW program and clinic events for outreach.
Assistant
Rolling Hills Ranch
Valley Center, CA
10.2015 - 05.2017
- Answered incoming calls to resolve customer inquiries and streamline order placement.
- Handled order-taking procedures to deliver timely service and enhance customer satisfaction.
- Processed and packaged orders to ensure accuracy and meet customer expectations.
- Created invoices to maintain accurate financial records for transactions.
Cashier
Ramones Mexican BBQ
Camp Pendleton, CA
03.2013 - 11.2013
- Processed payments through POS system, ensuring accurate transactions with cash, credit cards, and checks.
- Greeted customers and provided information about menu items, enhancing overall customer experience.
- Maintained clean work area, contributing to a welcoming environment for customers.
Cashier
Dollar Tree
Fallbrook, CA
03.2011 - 04.2013
- Scanned merchandise using point-of-sale system to ensure accurate purchase totals and streamline checkout process.
- Organized merchandise on shelves to enhance product visibility and customer experience.
- Assisted team with various tasks, contributing to overall operational efficiency.
Education
High School Diploma -
Fallbrook High School
Fallbrook01-2010
Skills
- Appointment scheduling
- Confidential information management
- Microsoft Office Suite
- Clerical support
- Office administration
- Administrative support
- Event coordination
- Community outreach
- Client outreach
- Effective communication
- Phone and email etiquette
- Attention to detail
- Problem-solving abilities
- Community engagement
- Relationship building
- Administrative support
Certification
- Covered California: 2021-22 Community Enrollment Partner
- Mental Health First USA Certificate
Languages
- English, Native/ Bilingual
- Spanish, Native/ Bilingual
Timeline
Medical Receptionist
Dermatology Specialists, Inc.
09.2025 - Current
Babysitter
Various Families
06.2023 - 04.2025
Community Relations Coordinator
Community Health Systems Inc.
03.2020 - 04.2023
Front Office Clerk
Community Health Systems Inc.
05.2017 - 03.2020
Assistant
Rolling Hills Ranch
10.2015 - 05.2017
Cashier
Ramones Mexican BBQ
03.2013 - 11.2013
Cashier
Dollar Tree
03.2011 - 04.2013
High School Diploma -
Fallbrook High School