Mayra Calderon
Crosby,TX
Summary
Experienced operations professional with a background in transport services, law enforcement, and detention management. Skilled in team leadership, customer service, records management, and calm decision-making under pressure.
Overview
2
2
Languages
13
13
years of professional experience
Work History
Owner
Hide & Seek Recovery
Houston, Texas
12.2019 - Current
- Directed daily operations for recovery services, aligning workflows with client needs and compliance standards.
- Coordinated scheduling, referrals, and follow-up communication across recovery support services.
- Oversaw service quality and resolved operational issues to maintain reliable client support.
- Managed day-to-day business operations.
- Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Managed financial aspects of business operations including budgeting, expense tracking, invoice processing, and tax filing.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Verified order details, delivery instructions, and status updates for accuracy.
- Tracked equipment and personnel availability to maintain efficient coverage.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Negotiated with vendors for better rates on communication equipment, improving budget efficiency.
- Resolved payroll discrepancies quickly and successfully.
Peace Officer
Harris County Constable's Office Precinct 5
Katy, Tx
12.2016 - 03.2020
- Patrolled assigned areas to deter crime and maintain public safety.
- Responded to emergency calls and delivered calm, lawful scene control.
- Enforced traffic laws, issued citations, and investigated crash scenes.
- Conducted preliminary investigations, gathered evidence, and interviewed witnesses.
- Documented incidents, arrests, and field observations in detailed reports.
- Coordinated with dispatch, courts, and community members to resolve concerns.
- Facilitated traffic control measures during special events for smooth operations and public safety.
- Provided support to victims of crime by offering resources and referrals for assistance services available in the area.
- Improved public relations by participating in community events and addressing concerns from residents.
- Conducted searches of individuals, vehicles and premises.
- Provided testimony in court proceedings.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
Detention Officer
Harris County Sheriff Office
Houston, TX
01.2014 - 12.2016
- Supervised inmate housing areas, maintaining safety, security, and policy compliance throughout detention operations.
- Conducted inmate searches, identifying contraband and enforcing facility rules during intake and housing transitions.
- Processed booking documentation, verifying inmate information and preparing accurate detention records.
- Monitored inmate behavior, responding to disturbances and escalating incidents according to correctional procedures.
- Prepared detailed incident and activity reports, supporting accurate shift documentation and follow-up actions.
- Coordinated inmate movement for court, medical, and classification needs while preserving facility security.
- Enforced count procedures and controlled access points, reducing opportunities for unauthorized movement or breaches.
- Responded promptly to emergency situations and provided medical aid.
Education
Texas Peace Officer -
University of Houston
Houston, TXSkills
- Operations management
- Verbal and written communication
- Attention to detail
- Team leadership
- Customer service management
- Records organization and management
- Desktops, laptops, and mobile devices
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Owner
Hide & Seek Recovery
12.2019 - Current
Peace Officer
Harris County Constable's Office Precinct 5
12.2016 - 03.2020
Detention Officer
Harris County Sheriff Office
01.2014 - 12.2016
Texas Peace Officer -
University of Houston