Mayra Gutierrez
Woodland,CA
Summary
Proactive Key Holder with extensive experience in cash handling accuracy, customer service management, and staff supervision. Proven success in resolving customer complaints, maintaining organized store environments, and training new employees. Adept at achieving sales targets through effective customer engagement and upselling techniques.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Key Holder
Ulta Beauty Inc.
10.2022 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.
Beauty Advisor
Sally's Beauty Supply
05.2021 - 03.2022
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
Caregiver
Private Client
10.2017 - 12.2018
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted patients with self-administered medications.
Education
Medical Assistant - Medical Assistant
Roseville Adult School-Calregional
400 Sunrise Ave Roseville, CA 9566111-2024
High School Diploma -
Woodland Adult Ed
Woodland, CA06-2024
Skills
- Customer Service
- Staff Training and Development
- Opening and closing coordination
- Training and mentoring
- Bank Deposits
- Customer Service Management
- Alarm systems
- Workplace Safety
Certification
AMCA CMA certified November 2024 CPR: Bls certified October 2024
Languages
Spanish
Full Professional
Timeline
Key Holder
Ulta Beauty Inc.
10.2022 - Current
Beauty Advisor
Sally's Beauty Supply
05.2021 - 03.2022
Caregiver
Private Client
10.2017 - 12.2018
Medical Assistant - Medical Assistant
Roseville Adult School-Calregional
High School Diploma -
Woodland Adult Ed
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