Mayra Hernandez
Houston,TX
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Sales Associate
Vapecity
01.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Patient Care Coordinator
One Step Diagnostic
03.2022 - 01.2024
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Cashier Manager
McDonald's
10.2018 - 08.2020
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
Education
High School Diploma -
Houston Can Academy
9745 Bissonnet St. Houston, Tx 7703606.2019
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
Timeline
Sales Associate
Vapecity
01.2024 - Current
Patient Care Coordinator
One Step Diagnostic
03.2022 - 01.2024
Cashier Manager
McDonald's
10.2018 - 08.2020
High School Diploma -
Houston Can Academy
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