Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mayra Lucio

Oak Lawn,IL

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

14
14
years of professional experience

Work History

Billing & Settlements Specialist

C&K Trucking
Chicago Ridge, IL
12.2017 - 04.2024
  • Provided support to other departments within the organization as needed.
  • Answered customer inquiries regarding billings, payments, account status.
  • Resolved discrepancies between customers' remittances and invoices received.
  • Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
  • Process drivers settlements/payroll weekly.

Virtual Teller

West Suburban Bank
Darien, Illinois
01.2017 - 12.2017
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Provided exceptional customer service while accurately processing routine transactions.
  • Answered customer inquiries regarding bank products and services.
  • Cross-sold additional bank products when applicable to meet customer needs.

Head Teller

Byline Bank
Summit, Illinois
08.2010 - 10.2016
  • Assisted in training new tellers on operational procedures, policies, and regulations.
  • Cross-sold bank products and services.
  • Monitored vault cash levels and ordered currency from the Federal Reserve Bank as needed.
  • Researched discrepancies between customer balances and bank records for resolution.
  • Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.

Education

Some College (No Degree) -

Northeastern University
Chicago, IL

Skills

  • Spanish fluency
  • Customer Relations
  • Time management
  • Attention to detail
  • Adaptability and flexibility
  • Reliability

Timeline

Billing & Settlements Specialist

C&K Trucking
12.2017 - 04.2024

Virtual Teller

West Suburban Bank
01.2017 - 12.2017

Head Teller

Byline Bank
08.2010 - 10.2016

Some College (No Degree) -

Northeastern University

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Mayra Lucio