Mayra Marin
Savannah,GA
Summary
Dedicated General Laborer experienced in packing, shipping and organizing warehouse orders and items. Flexible individual willing to take on all tasks and projects to assist team. Consistently delivers broad scope of superior and reliable duties with exceptional leadership skills.
Skilled Customer Service Supervisor with a background in managing customer service teams, ensuring high-quality customer interactions, and resolving complex customer complaints. Strengths include problem-solving capabilities, strong leadership skills, and the ability to implement effective customer service protocols. Previous work has resulted in improved team productivity, enhanced customer satisfaction rates, and streamlined service procedures.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
Maersk
Garden City, GA
08.2022 - Current
- Organized inventory in the warehouse according to established procedures.
- Inspected packages for accuracy and completeness before shipping.
- Packed products in accordance with specified instructions.
- Labeled boxes, crates, and other containers accurately.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Identified areas of improvement in the customer service process and developed strategies to address them.
- Developed policies and procedures for handling incoming calls, emails, complaints, returns, refunds.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
Front End Team Member
Chick-fil-A
Pooler, GA
11.2023 - 10.2024
- Assisted cooks in preparing meals by washing vegetables and fruits, cutting meats and other tasks as needed.
- Received deliveries of food items and stored them properly.
- Served food during catered events or banquets as requested by supervisors or chefs.
- Organized storage areas for efficient access to items when needed.
- Followed all health code guidelines when handling food items.
Supervisor
IKEA
Round Rock, TX
03.2019 - 09.2020
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Education
High School Diploma -
Success High School
Round Rock, TX03-2020
Skills
- Product Organization
- Product Packaging
- Quality Assurance
- Inventory Oversight
- Staff Management
- Schedule development
- Process Improvement
- Microsoft Excel, Powerpoint, and Outlook
- Staff assignments and supervision
- Training and mentoring
Certification
- Servsafe Certification
Timeline
Front End Team Member
Chick-fil-A
11.2023 - 10.2024
Customer Service Supervisor
Maersk
08.2022 - Current
Supervisor
IKEA
03.2019 - 09.2020
High School Diploma -
Success High School