Summary
Work History
Education
Skills
Languages
Timeline
Generic

Mayra Quezada

Los Alamos,New Mexico

Summary

Accomplished professional with a proven track record in customer service and workflow optimization, demonstrated during tenure at Walgreens. Skilled in bilingual communication (Spanish/English) and maintaining confidentiality, consistently enhancing customer satisfaction and operational efficiency. Excelled in team collaboration and problem-solving, achieving significant improvements in customer engagement and service quality. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Work History

Cashier

Smiths Food And Drug
Los Alamos, NM
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Lifted up to 50 pounds at once and used forklift to move heavier loads.

Assistant Store Manager

Allsups Convience Store
Santa Fe, NM
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.

Pharmacy Technician

Wallgreens
Santa Fe, NM
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.

Bank Teller

Guadalupe Credit Union
Santa Fe, NM
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at th end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Processed customer transactions promptly, minimizing wait times.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.

Education

High School Diploma -

SER Academy
Santa Fe, NM
05.2004

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Problem-Solving
  • Customer experience
  • Customer Service and Engagement
  • Team Collaboration
  • Confidentiality and HIPAA
  • Workflow Optimization
  • Bilingual Spanish/ English

Languages

Spanish
Native or Bilingual

Timeline

Cashier

Smiths Food And Drug

Assistant Store Manager

Allsups Convience Store

Pharmacy Technician

Wallgreens

Bank Teller

Guadalupe Credit Union

High School Diploma -

SER Academy
Mayra Quezada