Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
7
7
years of professional experience
Work History
Server
The Plaza Restaurant
Pampa, TX
06.2023 - 01.2024
Provided excellent customer service to ensure satisfaction.
Ensured that each guest was served courteously, quickly, and efficiently.
Took orders from customers accurately and in a timely manner.
Operated POS terminals to input orders, split bills and calculate totals.
Greeted customers, answered questions and recommended specials to increase profits.
City Mail Carrier
U.S Postal Service MCSO
Pampa, TX
10.2020 - 12.2022
Ensured proper handling of valuable documents or fragile items.
Assisted in loading and unloading trucks with parcels and other mail items.
Provided customer service regarding postal regulations and services.
Inspected postal vehicles for maintenance needs.
Delivered packages, letters, and other items to residential and commercial customers.
Collected outgoing mail from post office boxes.
Delivered mail along prescribed route and retrieved additional mail from relay boxes.
Regional CSR
Happy State Bank
Pampa, TX
06.2017 - 10.2020
Managed multiple tasks simultaneously while providing excellent customer service experience.
Handled customer inquiries and complaints in a timely manner.
Provided customer service support to customers over the phone and by email.
Adhered to company's established protocols for handling confidential data.
Performed account maintenance activities such as updating client information in databases.
Ensured compliance with applicable laws and regulations for provision of services.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Pampa High School
Pampa, TX
Skills
Safe Food Handling
Food Running
High-volume dining
Positive and professional
Professional Appearance
Exceptional customer service
Safe Driving
Reading Comprehension
Mail distribution
Technology use
Inbound and Outbound Calling
Data Entry
Product Knowledge
Paperwork Processing
Multi-Task Management
10-Key
Customer Service
Languages
English
Professional
Spanish
Professional
Timeline
Server
The Plaza Restaurant
06.2023 - 01.2024
City Mail Carrier
U.S Postal Service MCSO
10.2020 - 12.2022
Regional CSR
Happy State Bank
06.2017 - 10.2020
High School Diploma -
Pampa High School
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