Maysa Do Monte
Wakefield,MA
Summary
Organized and motivated professional with experience in construction sales, customer service, and client-facing roles. Working in different positions helped me develop strong communication, time management, and organizational skills while balancing multiple tasks and supporting daily operations. I gained valuable experience working directly with customers, guiding them through decisions, answering questions, and making sure they had a positive experience. Being face-to-face with clients in fast-paced environments helped me build confidence, strengthen my problem-solving skills, and communicate clearly and effectively. I bring a strong attention to detail, a reliable work ethic, and a genuine interest in construction, sales, and interior design.
Overview
4
4
years of professional experience
Work History
Sales Associate
Woburn Toyota
Woburn, MA
08.2022 - 09.2024
- Conducted vehicle demonstrations, highlighting features and benefits to enhance customer understanding.
- Processed sales transactions efficiently using dealership software, ensuring accuracy in documentation and record-keeping.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to increased trust in the brand and improved long-term client relationships.
- Supported visual merchandising standards, helping to create inviting store atmosphere.
Insurance Consultant
Ribeiro DeSousa
Cambridge, MA
09.2024 - 05.2025
- Analyzed client insurance needs to recommend tailored coverage solutions.
- Developed and maintained strong relationships with clients to ensure satisfaction and retention.
- Collaborated with underwriting teams to assess risk and finalize policy approvals.
- Educated clients on policy details, claims processes, and coverage options for informed decision-making.
- Established lasting relationships with key industry partners, including brokers, carriers, and service providers to better serve client needs.
Insurance Agent
BRZ Insurance
Framingham, MA
04.2025 - 08.2025
- Conducted thorough risk assessments to identify coverage gaps.
- Mentored junior agents in best practices for customer engagement.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
Project Assistant
Interior Stone & Tile
Waltham, MA
09.2025 - Current
- Prepared and organized project documentation, including contracts, proposals, and invoices for efficient workflow.
- Assisted in managing client communications, addressing inquiries, and providing regular updates on project progress.
- Completed multiple tasks simultaneously to optimize project completion.
- Worked with senior leadership to complete complex projects on time and under-budget
- Enhanced customer satisfaction by providing timely responses to inquiries and concerns related to project.
- Provided technical support to project stakeholders to help meet project objectives.
Education
High School Diploma -
Wakefield Memorial High School
Wakefield, MA05-2022
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Money handling
- Presentation development
- Administrative support
- Telephone etiquette
- Billing and invoicing
Languages
Spanish
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Project Assistant
Interior Stone & Tile
09.2025 - Current
Insurance Agent
BRZ Insurance
04.2025 - 08.2025
Insurance Consultant
Ribeiro DeSousa
09.2024 - 05.2025
Sales Associate
Woburn Toyota
08.2022 - 09.2024
High School Diploma -
Wakefield Memorial High School