Maysen Camara
Warrensburg,MO
Summary
Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment.
Overview
6
6
years of professional experience
Work History
Patient Access Representative
Western Missouri Medical Center
Warrensburg, MO
08.2025 - 03.2026
- Facilitated patient check-in processes, ensuring accurate collection of demographics and insurance information.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Enhanced patient experience, ensuring welcoming environment from first point of contact.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Front Office Clerk
University of Central Missouri
Warrensburg, MO
04.2023 - 07.2025
- Greeted and assisted visitors, ensuring a welcoming front office environment.
- Managed incoming calls, directing inquiries to appropriate personnel efficiently.
- Assisted in data entry tasks, ensuring accuracy in information records.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Responded to and directed phone inquiries from callers and other staff members seeking information.
- Contributed to a positive work environment through teamwork and open communication.
- Assisted in training new hires on customer service protocols and best practices.
- Managed escalated concerns regarding maintenance requests, ensuring timely resolution or necessary updates.
Team Trainer
Culver's
Warrensburg, MO
03.2020 - 10.2024
- Trained other employees in customer service, food safety, and performance requirements.
- Utilized a variety of design methods to create effective learning experiences.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Maintained thorough documentation of each employee's progress throughout their training journey, allowing for easy reference during evaluations or promotion considerations.
- Cultivated a supportive atmosphere during training sessions, emphasizing the importance of teamwork and collaboration.
- Operated cash registers efficiently, ensuring accurate transactions and customer satisfaction.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Education
No Degree - Theater
University of Central Missouri
Warrensburg, MOSkills
- Scanning and copying
- Data entry
- Hospitality services
- Filing and data archiving
- Adaptability
- Conflict resolution
- Active listening
- Effective communication
- Telephone and email etiquette
- Organizational skills
- Insurance verification
- Medical terminology
Timeline
Patient Access Representative
Western Missouri Medical Center
08.2025 - 03.2026
Front Office Clerk
University of Central Missouri
04.2023 - 07.2025
Team Trainer
Culver's
03.2020 - 10.2024
No Degree - Theater
University of Central Missouri