MAYTE DORAME
Phoenix,AZ
Summary
Detail-oriented professional with 15 years of experience in Collections Law Efficient professional Frequently praised as adaptable by peers, I can be relied upon to help your company achieve its goals. Also proven knowledge of Civil Litigation to obtain Judgments, Garnishments, Bank Levy's, Liens, subpoena, Judgment Debtor exams Bankruptcies. Aiming to leverage my abilities to successfully fill any role at your company.
Overview
2
2
Languages
35
35
years of professional experience
Work History
Practice Administrator
The Counseling Office PLLC
Phoenix, AZ
06.2024 - Current
- Practice Operations Management: Oversaw daily administrative workflow for a multi‑provider counseling practice, ensuring smooth scheduling, client flow, and office efficiency.
- Insurance Billing & Claims: Managed full‑cycle behavioral health billing including claim submission, benefit verification, EOB review, payment posting, and denial resolution across major Arizona insurers.
- Client Intake & Documentation: Coordinated intake packets, consent forms, treatment plans, and compliance documentation with strict adherence to HIPAA standards.
- Payment Processing: Collected copays, reconciled daily payments, maintained accounts receivable, and ensured accurate financial tracking.
- EMR Administration: Maintained client records, updated demographics, monitored documentation completion, and supported clinicians with EMR workflows.
- Customer Service & Client Support: Provided warm, professional communication to clients navigating therapy, scheduling, and insurance questions.
- Office Systems & Compliance: Implemented organizational systems, managed secure filing, and upheld confidentiality and regulatory requirements.
- Coordination With Clinicians: Supported therapists with scheduling, documentation reminders, and administrative needs to maintain smooth clinical operations.
- Streamlined scheduling procedures to enhance patient appointment efficiency.
- Implemented electronic health record systems to improve data management and accessibility.
- Coordinated staff training sessions to ensure compliance with industry regulations and best practices.
- Developed operational policies that improved patient service delivery and satisfaction rates.
- Behavioral health billing (CPT codes, EOBs, denials)
- Insurance verification (BCBS, Aetna, UHC, Cigna, AHCCCS)
- HIPAA compliance
- EMR systems & scheduling platforms
- Client communication & customer service
- Office workflow management
- Payment reconciliation & financial accuracy
- Documentation organization & recordkeeping
Immigration Forms Specialist (IFS)
Centro De Progreso
Phoenix, AZ
06.2024 - 04.2025
Oversaw daily operations to ensure smooth functioning of immigration services
- Client Intake & Screening Conduct detailed intake interviews to assess immigration history, eligibility, and case needs for asylum, family‑based, humanitarian, and adjustment applications.
- Form Preparation Prepare USCIS, EOIR, and DHS forms including I‑589, I‑130, I‑485, I‑765, I‑131, I‑864, I‑134A, N‑400, and related supporting documents.
- Evidence Compilation Gather, organize, and review evidence such as declarations, country‑conditions reports, identity documents, affidavits, and supporting records for asylum and humanitarian filings.
- Client Guidance Provide clear, culturally sensitive guidance on documentation requirements, timelines, biometrics, interview preparation, and case expectations.
- Case File Management Maintain accurate, confidential client files; track deadlines; manage USCIS notices; and ensure compliance with Arizona and federal documentation standards.
- Agency Communication Draft cover letters, submit inquiries, and communicate with USCIS, EOIR, and legal representatives regarding case status and documentation needs.
- Supported clients in preparing personal statements, timelines, and trauma-related narratives.
- USCIS & EOIR Systems Proficient with USCIS online accounts, Case Status tools, FOIA requests, and EOIR hotline case checks.
- Document Drafting Skilled in drafting declarations, evidence indexes, cover letters, and structured client statements.
- Data Accuracy High attention to detail for biographical data, timelines, and cross‑checking identity documents.
- Case Tracking Use of spreadsheets, CRM systems, and case‑management tools to track deadlines and submissions.
- Trauma‑Informed Communication Experienced working with vulnerable populations including asylum seekers, refugees, and survivors of violence.
- Cultural Competence Skilled in supporting clients from diverse backgrounds, including Spanish‑speaking and mixed‑status families common in Arizona.
- High‑Volume Case Handling Manage multiple cases simultaneously while maintaining accuracy and meeting strict deadlines.
- Confidentiality & Professionalism Adhere to Arizona immigration preparer regulations and federal privacy standards.
LEGAL COLLECTION ASSISTANT
Seidberg Law Offices P.C.
Phoenix, AZ
03.2008 - 06.2024
- Portfolio Management: Manage a high‑volume portfolio of post‑judgment collection cases, ensuring timely and compliant execution of legal remedies.
- Post‑Judgment Enforcement: Process and track garnishments, bank levies, property liens, subpoenas, and judgment debtor exams with strict accuracy.
- Attorney & Firm Protection: Safeguard attorneys and the firm by ensuring all actions comply with state and federal collection laws.
- Client Negotiations: Communicate with debtors to negotiate payment arrangements and resolve outstanding balances professionally.
- Case Documentation: Maintain detailed records, filings, and correspondence to support litigation and enforcement actions.
- Cross‑Functional Coordination: Collaborate with attorneys, paralegals, and administrative staff to ensure smooth case progression and timely filings.
- Managed the collections process, ensuring timely follow-ups on outstanding accounts.
- Managed a large portfolio of post-judgment remedies, including garnishments, bank levies, and lien property judgment debtor exams.
- Managed collection accounts to ensure timely payment and minimize outstanding balances.
- Collaborated with clients to resolve disputes and enhance payment processes.
- Utilized case management software to track collections and maintain accurate records.
LOAN OFFICER
Key Mortgage
Phoenix, AZ
08.2003 - 02.2008
- Loan Application Management: Managed full loan lifecycle from initial application through funding for refinance and purchase transactions.
- Client Needs Assessment: Identified appropriate loan programs based on client financial profiles and long‑term goals.
- Document Collection: Gathered and verified all required documentation including income, credit, and property records.
- Rate Lock & Negotiation: Completed 1003/1008 forms, locked interest rates, and negotiated with lenders to secure optimal loan terms.
- End‑to‑End Coordination: Ensured smooth processing, underwriting, and funding by coordinating with lenders, title companies, and clients.
SECRETARY / IMMIGRATION DOCUMENT PREPARER
Center for Progress
Phoenix, AZ
03.2000 - 07.2003
- Immigration Document Preparation: Prepared immigration applications and supporting documents for family petitions, adjustment of status, citizenship, and work permits.
- Legal Document Gathering: Collected required legal records, identity documents, and evidence for USCIS filings.
- Client Support: Assisted clients in completing forms, understanding requirements, and preparing renewal applications.
- Process Knowledge: Demonstrated strong understanding of immigration procedures, timelines, and eligibility requirements.
- Administrative Support: Provided general office support including scheduling, filing, and correspondence.
SELF‑EMPLOYED — RETAIL & RESTAURANT MANAGEMENT
Retail Furniture Stores and Restaurant
Phoenix, AZ
02.1992 - 03.2000
- Sales & Customer Service: Managed daily sales operations for retail furniture stores with a focus on customer satisfaction and repeat business.
- Staff Management: Supervised employees, coordinated schedules, and ensured high performance across retail and restaurant environments.
- Operations Oversight: Oversaw warehouse operations, deliveries, vendor relations, and quality control.
- Payroll & Accounting: Managed payroll, vendor payments, and basic financial tracking for business operations.
- Public Relations: Built strong customer and community relationships to support business growth.
Education
HIGH SCHOOL DIPLOMA -
Carl Hayden
Phoenix, AZ05-1993
Bookkeeping -
IAP Career College
Portland, OR08-2026
Skills
- Detail Oriented
- Fluent in Spanish
- Team player
- Quickly Adaptable
- Good Negotiator Skills
- Fast to learn
- Able to work under pressure
- Legal terminology
- Performance improvement
- Revenue cycle management
- Bookkeeping
- Quickbooks
- Risk management
- Project management
languages
SPANISH
Native or Bilingual
English
Native or Bilingual
Timeline
Practice Administrator
The Counseling Office PLLC
06.2024 - Current
Immigration Forms Specialist (IFS)
Centro De Progreso
06.2024 - 04.2025
LEGAL COLLECTION ASSISTANT
Seidberg Law Offices P.C.
03.2008 - 06.2024
LOAN OFFICER
Key Mortgage
08.2003 - 02.2008
SECRETARY / IMMIGRATION DOCUMENT PREPARER
Center for Progress
03.2000 - 07.2003
SELF‑EMPLOYED — RETAIL & RESTAURANT MANAGEMENT
Retail Furniture Stores and Restaurant
02.1992 - 03.2000
HIGH SCHOOL DIPLOMA -
Carl Hayden
Bookkeeping -
IAP Career College