Mayte Velez
The Bronx,NY
Summary
Dedicated customer service professional with over four years of experience in delivering high-quality support. Proven ability to manage multi-task environments while maintaining strong customer relationships and resolving issues promptly to ensure satisfaction.
Overview
1
1
Language
8
8
years of professional experience
Work History
Customer Service Representative
Lucero Produce
The Bronx, New York
12.2018 - Current
- Facilitated product selection and inquiries to enhance customer experience.
- Processed orders and ensured timely delivery of produce.
- Maintained accurate inventory records while organizing stock displays.
- Resolved customer complaints with efficiency and professionalism.
- Collaborated with team members to enhance service quality.
- Trained new staff on customer service protocols and system usage.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
Associate of Applied Science - Early Childhood Education
Hostos Community College
Bronx, NY03-2019
Skills
- Order processing
- Inventory management
- Customer feedback analysis
- Complaint resolution
- Product knowledge
- Customer relationship management
- Team collaboration
- Effective communication
- Multi-task management
- Cultural awareness
- Punctuality and reliability
- High-energy attitude
- Bilingual communication
- Administrative tasks
Languages
Spanish
Professional
Timeline
Customer Service Representative
Lucero Produce
12.2018 - Current
Associate of Applied Science - Early Childhood Education
Hostos Community College