M. Brook Isaac
Reddick,FL
Summary
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Highly motivated and committed with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Shands UF Health
01.2023 - Current
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Taught patients about medications, procedures, and care plan instructions.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
Certified Medical Assistant and Front Desk
Arthritis and Osteoporosis Care Center
07.2017 - 01.2023
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures, and care plan instructions.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Prepared and administered medications to alleviate patient symptoms.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Called and faxed pharmacies to submit prescriptions and refills.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Bar Manager and Bartender
Cody's Original Roadhouse
05.2016 - 01.2020
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
Education
Medical Assistant with Honors -
Rasmussen College
Ocala, FL03.2017
AS - Pharmacy Technician
Rasmussen College
Ocala, FL06.2010
Skills
- Administrative experience
- Patient Scheduling
- Customer service experience
- Compounding medication
- First Aid
- Medical Records
- EKG/ Holter monitor experience
- Injections
- Blood draws (venipuncture, syringe, butterfly)
- Vital signs
- Communication skills
- Patient and staff relations
- Management
- Medical records oversight
- Sample collection procedures
- HIPAA protocols
- Insurance confirmation
- Time management
- Patient documentation
- Wound care
- Medical records management
- Verbal and written communication
- Patient care
- Basic life support
- Team collaboration
- Specimens collection and processing
- Telephone etiquette
- Injection administration
Certification
- CPR Certified through the American Heart Association
- First-Aid Certified
Certification
BLS certified through American Heart Association
Timeline
Certified Medical Assistant
Shands UF Health
01.2023 - Current
Certified Medical Assistant and Front Desk
Arthritis and Osteoporosis Care Center
07.2017 - 01.2023
Bar Manager and Bartender
Cody's Original Roadhouse
05.2016 - 01.2020
AS - Pharmacy Technician
Rasmussen College
Medical Assistant with Honors -
Rasmussen College
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