Detail-oriented IT Technician with expertise in network troubleshooting, technical support, and documentation creation. Committed to enhancing system performance and customer satisfaction through effective problem resolution.
Overview
3
3
years of professional experience
Work History
IT Technician
University Of North Texas
Denton, Texas
08.2025 - Current
Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
Collaborated with team members to improve IT service delivery processes and efficiency.
Created documentation for common IT tasks such as troubleshooting steps for various types of problems.
Notified internal and external customers of impending changes and agreed outages to prevent unexpected service disruptions.
IT Technician support
Texas Tech University
Lubbock, Texas
01.2024 - 03.2025
Provided technical support via phone, email, and in-person consultations for users.
Troubleshot network connectivity issues using diagnostic tools and problem-solving techniques.
Utilized active directory to reset user passwords for employees.
Installed and configured various hardware components such as printers, scanners, and computers.