McKalyn Stewart
Madison,IN
Summary
Proven track record of enhancing customer experiences and streamlining operations, evidenced by multitasking at River Oak Chophouse and improving booking processes at Indiana State Park Inns. Skilled in data entry and exceptional customer service, demonstrating a strong work ethic and problem-solving abilities. Achieved significant improvements in guest engagement and service efficiency. Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering 2 years of experience in a call center.
Overview
4
4
years of professional experience
Work History
Server
River Oak Chophouse
Madison, IN
05.2024 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Maintained accurate guest records through diligent data entry and consistent database management practices.
Optometry Intern
Eye Care Group
Madison, IN
03.2020 - 08.2023
- Trained first-time contact wearers on insertion and removal of lenses.
- Followed up on unpaid insurance claims, outstanding customer balances and other financial discrepancies.
- Scheduled examinations, contact lens fittings, optical dispensing appointments and other procedures.
- Demonstrated adaptability by performing a variety of tasks in different practice settings, from private practices to hospital-based clinics and retail optical environments.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Answered phone calls and answered questions from potential customers.
Reservation Agent
Indiana State Park Inns
Madison, IN
04.2021 - 07.2023
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Worked closely with front desk to achieve full occupancy of property.
Education
Associate of Science - Nursing
Ivy Tech Community College
Bloomington, IN04.2026
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Phone Etiquette
- Typing Speed
- Problem-Solving
- Data Entry
Timeline
Server
River Oak Chophouse
05.2024 - 07.2024
Reservation Agent
Indiana State Park Inns
04.2021 - 07.2023
Optometry Intern
Eye Care Group
03.2020 - 08.2023
Associate of Science - Nursing
Ivy Tech Community College