McKayla Crilley
Oceanside,California
Summary
I was a server at Sunset Hills Country Club for two years. The most important takeaway I have from my time there is that the customer is always right. I have experience dealing with a fast-paced environment and am very quick on my toes. I am well-versed in memorizing menus and guest services. I have learned how to build successful relationships with customers, staff, and employers. My work experience taught me to be upbeat, and friendly, and anticipate customer needs to optimize their experience. Skilled in building strong customer relationships, quick adaptability, and anticipating guest needs to optimize service. Known for delivering quality coffee with attention to detail, including precise latte art and maintaining a welcoming environment. Proven team player with strengths in communication, menu memorization, and consistently creating positive customer experiences
Overview
5
5
years of professional experience
Work History
Barista
LOFTY COFFEE COMPANY
09.2022 - Current
- Friendly and fast-working barista with a year of experience working at a busy chain cafe in the Carlsbad area
- Skilled in customer service, coffee and food pairing, and inventory management
- Knowledgeable of 40+ coffee varieties from around the world
- Well-versed in a variety of latte art designs
- Delivered excellent customer service and prompt food and beverage delivery
- Washed dishes and restocked the bar line for continued fast service capabilities
Waitress
SUNSET HILLS COUNTRY CLUB
09.2020 - 01.2022
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
- Greeted new customers, discussed specials, and took drink orders
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Acquired knowledge of cash registers and credit card machines
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food
- Learned multitasking through serving 16 to 35 customers at a time
- Partnered with servers, bartenders, bussers, hosts, and kitchen staff to ensure the best customer satisfaction
Shift Lead
SUNSET HILLS COUNTRY CLUB TENNIS PRO SHOP
01.2020 - 01.2022
- Organized and distributed weekly schedules to Tennis shop employees
- Tracked monthly inventory including tennis, pickleball, and food items to assist with ordering and stocking needs
- Managed weekly competition ladder for club members
- Scheduled monthly tennis tournaments
Education
Nursing
Palomar College
San Marcos, CA10.2024
High School Diploma -
Simi Valley High School
Simi Valley, CA06.2020
Skills
- Guest Relations Management
- Upselling techniques
- Stocking and replenishing
- Front-of-house display creation
Accomplishments
- Employee of the month (12/20)
- Punctuality award for never being late to a shift (07/21)
- Honor Roll for 3.5+ GPA (2018-2019)
Timeline
Barista
LOFTY COFFEE COMPANY
09.2022 - Current
Waitress
SUNSET HILLS COUNTRY CLUB
09.2020 - 01.2022
Shift Lead
SUNSET HILLS COUNTRY CLUB TENNIS PRO SHOP
01.2020 - 01.2022
High School Diploma -
Simi Valley High School
Nursing
Palomar College
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