MCKAYLA CULLY
Colorado Springs
Summary
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
13
13
years of professional experience
Work History
Supervisor/Lead Server
Maui Brewing Company
01.2024 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Food & Beverage Manager at Hyatt Vacation Club
Marriott
12.2022 - 01.2024
- Increased overall revenue with strategic pricing adjustments and targeted marketing campaigns.
- Planned, forecast and execute food and beverage orders
- Communicated and built strong relationships with vendors
- Planned, hired, trained, oversaw and managed the members of staff
- Preformed Ecolab health audit and received a 94% for the company
- Catered private events
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
Social Media Representative
Mountain Willow Montessori
04.2022 - 05.2023
- Created content strategies for digital media.
- Created customized marketing materials to increase product awareness.
- Maximized strategic approaches by keeping close eye on performance and making appropriate adjustments.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Internship Student at Hyatt Vacation Club
Marriott
05.2022 - 07.2022
- Received immersive training in all operations departments and introduction to management.
- Reported back to Resort Director for instruction and scope of training and progression.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Interacted with guests by phone, email or in-person to provide information.
- Analyzed problems, identified solutions and made decisions.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Lead Waitress
Townhouse Sports Bar and Grill
05.2012 - 07.2021
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Trained staff members on use of POS system.
- Monitored restaurant traffic across special days and seasons and designed schedules to optimize coverage.
Education
BBA - Management Hospitality/ Marketing Management
Lander University
Greenwood, SC12.2022
Skills
- Hospitality Management
- Collaborative Communication
- Guest Satisfaction
- Cost Control
- Conflict and Complaint
Resolution - Specials Promotion and
Upselling, Incentives - Social Media Content
- Food and Beverage
Service
Timeline
Supervisor/Lead Server
Maui Brewing Company
01.2024 - Current
Food & Beverage Manager at Hyatt Vacation Club
Marriott
12.2022 - 01.2024
Internship Student at Hyatt Vacation Club
Marriott
05.2022 - 07.2022
Social Media Representative
Mountain Willow Montessori
04.2022 - 05.2023
Lead Waitress
Townhouse Sports Bar and Grill
05.2012 - 07.2021
BBA - Management Hospitality/ Marketing Management
Lander University
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