McKayla Garver
Colorado Springs,CO
Summary
Active college student and shift manager experienced in dynamic and fast paced environments. Studying with a major in Criminology and two minors in Psychology and Sociology, I aim to make an impact in the behavioral science field. Ready for new experiences and opportunities to put my mind and unique experience to use.
Overview
4
4
years of professional experience
Work History
Shift Manager
Human Bean Coffee
05.2023 - Current
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively completing tasks and providing clear instructions.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Multitasking order taking, drink production, lane times, and customer satisfaction while memorizing all permanent and rotating menu items.
- Responsible for ordering product each week, completing bank runs, and problem-solving technical issues.
Sales Associate
Michaels Arts and Crafts
10.2020 - 06.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions, ensuring accuracy in all financial exchanges. Managed returns, exchanges and refunds in accordance with store policy.
- Memorized over 100 aisles of products and completed regular product knowledge training.
- Answered customer questions or concerns in store and over the phone about merchandise, sales, and company policies.
- Trained new employees on cash transactions, customer service, and all responsibilities for front of store interactions.
Education
Bachelor of Arts - Criminology, Psychology, Sociology
Colorado State University Pueblo
Pueblo, CO12-2025
Skills
- Employee training
- Interpersonal skills
- Adaptability
- Time Management
- Emotional Intelligence
- Deductive skills
- Conflict Resolution
Timeline
Shift Manager
Human Bean Coffee
05.2023 - Current
Sales Associate
Michaels Arts and Crafts
10.2020 - 06.2021
Bachelor of Arts - Criminology, Psychology, Sociology
Colorado State University Pueblo
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