McKayla Spillman
Katy
Summary
Diligent team player with solid background in managing front desk operations and ensuring smooth daily workflow. Proven ability to handle high-volume environments and effectively address guest inquiries and concerns. Demonstrated excellent communication and organizational skills to enhance guest experiences and support team objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Massage Envy Spa
01.2024 - 12.2024
- Greeted guests, being enthusiastic and engaged in pleasant conversations while managing check-in procedures.
- Scheduled, coordinated and confirmed appointments with customers which best suited their needs and by therapist recommendations.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional customer service.
- Developed strong working relationships with team members, fostering a positive work environment.
- Prioritized tasks according and thoroughly, making sure everything was done accordingly.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
Front Desk Receptionist
Massage Envy Spa
06.2022 - 08.2023
- Greeted guests while engaged in pleasant conversations and managing check-in procedures.
- Scheduled, coordinated and confirmed appointments efficiently.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Efficiently trained new staff on daily tasks, scheduling software, cash handling and proper protocols.
Administrative Assistant
Wildlife Management Professionals
09.2015 - 08.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Skilled at working independently and collaboratively in a team environment.
Education
Certificate - Esthetics
Simi Institute For Careers And Education
Simi Valley, CA04-2023
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
Certification
- Licensed Esthetician - California Board of Cosmetology
Languages
English
Native or Bilingual
Timeline
Front Desk Receptionist
Massage Envy Spa
01.2024 - 12.2024
Front Desk Receptionist
Massage Envy Spa
06.2022 - 08.2023
Administrative Assistant
Wildlife Management Professionals
09.2015 - 08.2023
- Licensed Esthetician - California Board of Cosmetology
Certificate - Esthetics
Simi Institute For Careers And Education
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