McKenna Bell
Bryant,AR
Summary
Client Service Specialist with a proven track record at Bank OZK, excelling in customer service and team work. Enhanced client satisfaction through support and effective communication. Recognized for attention to detail in account management and building strong relationships, loyalty and striving for success.
Overview
8
8
years of professional experience
Work History
Client Service Specialist
Bank OZK
06.2021 - Current
- Provide knowledgeable service and support for all customer needs.
- Maintains detailed records of client interactions, facilitating seamless handoffs between team members when necessary.
- Enhance client satisfaction by promptly addressing inquiries and resolving issues with patience and understanding.
- Develop strong relationships with clients, creating trust and loyalty through consistent communication and service.
- Manage client accounts with attention to detail.
- Help customers daily with a positive attitude and focus on customer satisfaction.
- Maintain up-to-date knowledge of product and service changes.
- Exhibit professionalism when dealing with clients and staff.
- Promptly respond to inquiries and concerns with clients.
- Work with team members to enhance customer service experience and exceed team goals.
- Train new hires regarding company operations, products and services.
General Manager
Popeyes
09.2017 - 06.2021
- Managed budget implementations, employee reviews, training, and schedules.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with customers to ensure customer satisfaction and loyalty.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies and inventory.
Education
High School Diploma -
Amarillo High School
Amarillo, TX05.2017
Skills
- Money handling
- Exceptional communication
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
Timeline
Client Service Specialist
Bank OZK
06.2021 - Current
General Manager
Popeyes
09.2017 - 06.2021
High School Diploma -
Amarillo High School
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