McKenna Borchardt
Port Washington
Summary
Professional with strong background in restaurant management. Demonstrates exceptional leadership in team collaboration and adaptability to evolving circumstances. Adept at maintaining high operational standards, streamlining processes, and ensuring customer satisfaction. Skilled in staff training, inventory management, and problem-solving to drive results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Noodles & Company
Grafton, WI
05.2022 - Current
- Coordinated daily operations to ensure efficient workflow and optimal customer service standards.
- Trained and mentored team members, fostering a collaborative and high-performing work environment.
- Implemented process improvements that enhanced operational efficiency and reduced service times.
- Managed inventory levels, ensuring accuracy in stock control and minimizing waste.
- Analyzed sales data to identify trends, informing strategic decisions for menu offerings and promotions.
- Oversaw scheduling to optimize labor costs while maintaining service quality during peak hours.
- Collaborated with management on marketing initiatives to increase brand awareness and drive customer engagement.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Mentored and motivated team members to achieve challenging business goals.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Managed inventory levels to prevent overstocking or stockouts, ensuring availability of popular items.
- Trained new staff members, equipping them with skills needed for success in their roles.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Improved operational workflows, resulting in smoother running of establishment.
- Boosted team morale and productivity by implementing regular feedback sessions and recognition programs.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Analyzed sales data to identify and capitalize on trends, driving revenue growth.
Bartender
Between The Greens
Saukville, WI
06.2020 - 10.2025
- Provided outstanding customer service to enhance guest satisfaction during dining experiences.
- Collaborated with kitchen staff to streamline order delivery and enhance operational efficiency.
- Resolved customer issues promptly, demonstrating strong problem-solving skills and commitment to service excellence.
- Implemented feedback mechanisms to gather guest insights, contributing to continuous improvement initiatives.
- Oversaw daily operations of dining area, ensuring cleanliness and adherence to health standards at all times.
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Established rapport with regular customers, fostering loyalty through exceptional service.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Promoted a safe working environment by adhering to food safety standards and best practices.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Crafted and served a diverse range of cocktails and beverages to enhance guest experiences.
Education
High School Diploma -
Port Washington High School
Port WashingtonBachelors - Criminal Justice And Criminology
University of Wisconsin, Milwaukee
Milwaukee, WI05.2027
Death Investigation - Criminal Justice And Criminology
University of Wisconsin, Milwaukee
Milwaukee, WI05.2027
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Food safety and sanitation
- Team leadership expertise
- Training and development background
- Employee scheduling
- Sales forecasting
- Team leadership strength
- Teamwork and collaboration
- Customer service
Certification
- Licensed Bartender
Languages
English
Native or Bilingual
Timeline
Assistant General Manager
Noodles & Company
05.2022 - Current
Bartender
Between The Greens
06.2020 - 10.2025
High School Diploma -
Port Washington High School
Bachelors - Criminal Justice And Criminology
University of Wisconsin, Milwaukee
Death Investigation - Criminal Justice And Criminology
University of Wisconsin, Milwaukee